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  1. #1
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    Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
    We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
    It will just not show on the page at all as if it do not excist.
    If someone got any advice will much be appreciated.
    Attached is the old copier scans of orange highlighter.

    Attached Files Attached Files

  2. #2
    Trusted Tech 50+ Posts
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Try turning the highlighter feature ON in original settings.

    Attached Images Attached Images

  3. #3
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Quote Originally Posted by chris@kokstadcopiers View Post
    We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
    We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
    It will just not show on the page at all as if it do not excist.
    If someone got any advice will much be appreciated.
    Attached is the old copier scans of orange highlighter.
    Is the unit set to Auto Color ? try setting to Full Color


  4. #4
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Quote Originally Posted by wild140 View Post
    Is the unit set to Auto Color ? try setting to Full Color

    It is set on Full Color. Did try to set sharpness, density, background density, just not picking up the orange.


  5. #5
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Quote Originally Posted by chris@kokstadcopiers View Post
    It is set on Full Color. Did try to set sharpness, density, background density, just not picking up the orange.
    With highlighter mode on copy mode it comes out barely, but funny enough, no highlighter mode in scanning mode.

    Green comes out blue. If you scan the copied orange on the old C-8520mfp, and scan it on the new M8124cidn, it shows!


  6. #6
    Master Of The Obvious 10,000+ Posts
    Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    blackcat4866's Avatar
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Mostly you're noticing the difference between a color tabletop POS and a color copier. What were you expecting for #3K?

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 2,500+ Posts
    Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Phil B.'s Avatar
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Quote Originally Posted by chris@kokstadcopiers View Post
    We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
    We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
    It will just not show on the page at all as if it do not excist.
    If someone got any advice will much be appreciated.
    Attached is the old copier scans of orange highlighter.
    ok what are the specs for this scanner?


    COPY

    Max. original size A3/Ledger
    Digital copy features Scan-once-copy-many, electronic sort, 2in1, 4in1, job reserve, priority print, program, auto duplex copy, split copy, continuous scan, auto cassette change (PF-470 or PF-471 is required), copy density control, Prevent Bleed-Through
    Exposure modes Auto, manual: 7 steps
    Preset magnification ratios 5 Reductions/5 Enlargements
    Zoom range 25 - 400 % in 1% steps
    Continuous copy 1 - 999
    Image adjustments Text, photo, text + photo, graphic/map, printer output

    SCAN

    File type TIFF, PDF, PDF/A, JPEG, XPS
    Scan features Integrated address book, Active Directory support, encrypted data transfer, multi send (e-mail, fax, SMB/FTP folder) at once
    Original recognition Text, photo, text + photo, optimised for OCR
    Max. scan size A3/Ledger
    Scan functionalities Scan-to-Email, Scan-to-FTP, Scan-to-SMB, Scan-to-USB Host, Network TWAIN, WIA, WSD scan
    Scan resolution 600, 400, 300, 200, 400 x 200, 200 x 100 dpi (256 greyscales per colour)
    Scan speed 40 ipm (300dpi, A4, b/w, colour)

    what are the scan settings at?

    clearly looking at these specs it SHOULD ( with all settings correct ) do what they require. NO I don't have a service manual to help you.

    can it scan color at all? ( sorry hit reply before I went back and re-read )


  8. #8
    Service Manager 2,500+ Posts
    Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Phil B.'s Avatar
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Quote Originally Posted by chris@kokstadcopiers View Post
    We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
    We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
    It will just not show on the page at all as if it do not excist.
    If someone got any advice will much be appreciated.
    Attached is the old copier scans of orange highlighter.
    ok what are the specs for this scanner?


    COPY

    Max. original size A3/Ledger
    Digital copy features Scan-once-copy-many, electronic sort, 2in1, 4in1, job reserve, priority print, program, auto duplex copy, split copy, continuous scan, auto cassette change (PF-470 or PF-471 is required), copy density control, Prevent Bleed-Through
    Exposure modes Auto, manual: 7 steps
    Preset magnification ratios 5 Reductions/5 Enlargements
    Zoom range 25 - 400 % in 1% steps
    Continuous copy 1 - 999
    Image adjustments Text, photo, text + photo, graphic/map, printer output

    SCAN

    File type TIFF, PDF, PDF/A, JPEG, XPS
    Scan features Integrated address book, Active Directory support, encrypted data transfer, multi send (e-mail, fax, SMB/FTP folder) at once
    Original recognition Text, photo, text + photo, optimised for OCR
    Max. scan size A3/Ledger
    Scan functionalities Scan-to-Email, Scan-to-FTP, Scan-to-SMB, Scan-to-USB Host, Network TWAIN, WIA, WSD scan
    Scan resolution 600, 400, 300, 200, 400 x 200, 200 x 100 dpi (256 greyscales per colour)
    Scan speed 40 ipm (300dpi, A4, b/w, colour)

    what are the scan settings at?

    clearly looking at these specs it SHOULD ( with all settings correct ) do what they require. NO I don't have a service manual to help you.


  9. #9
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    The answer has already been posted Kyocera's Can scan and copy in Color and pick up Highlighters. Plus you can custom adjust the density settings for normal as well as auto settings as well the type of scanning you wish ie text, text /photo, Ocr etc........
    You can also set up a program key if needed.

    http://www.impressionsolutions.com/s...OGR2017.10.pdf

    we use to default our machines to text and would always give us darker ever-all image. Factory default is text/photo
    you may also try the map setting

    Last edited by bsm2; 06-16-2018 at 07:45 AM.

  10. #10
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    Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

    Quote Originally Posted by bsm2 View Post
    The answer has already been posted Kyocera's Can scan in Color and pick up Highlighters. Plus you can custom adjust the density settings for normal as well as auto settings as well the type of scanning you wish ie text, text /photo, Ocr etc........
    You can also set up a program key if needed.

    http://www.impressionsolutions.com/s...OGR2017.10.pdf

    The big difference between these 2 models are the scan units. Yesterday we compared the two against each other and the color on the old unit scans perfectly. On the new M8124 it doesn’t pickup the yellow and orange at all. Yes, we did try changing color scan settings. Not impressed by the new M8124 at all.
    Will upload the compared files.


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