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  1. #11
    Senior Tech 250+ Posts
    Join Date
    Mar 2009
    Posts
    287
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    35

    Re: Ecosys M2040dn Twain Scan driver

    Hi Everybodywhich
    Hear is update.
    Twain scan problem resolved by resetting to factory default.
    PCs are able to scan in "Windows Fax & Scanner".
    When Twain scanning from Microsoft Word, it works properly(on my laptop). Customer have WPS Word (Word Perfect Word) which do have option like "Insert picture from scanner. So if we choose that, it displays all scanners installed in Windows.
    After choosing Kyocera M2040dn, it displays next window like Scan, Custom setting etc.
    After choosing required setting, it shows & give some scanning options and after completing scanning, nothing happens, I mean cursor in Word document remains then & there only(Not even blank page is inserted).
    Surprisingly if I choose "Preview" option instead of SCAN in feature window, I can see preview of page in preview windows.
    This means machine is able to send data to PC and also Twain driver window is able to display that data in preview window.
    I think somethings are not compatible with each other, may be WPS word with our driver & so on.

    If anybody face this, please share & give some suggestions.
    Thanks & Best Regards

  2. #12
    Senior Tech 250+ Posts
    Join Date
    May 2015
    Location
    queens ny
    Posts
    315
    Rep Power
    32

    Re: Ecosys M2040dn Twain Scan driver

    Quote Originally Posted by AjitN View Post
    Hi Everybodywhich
    Hear is update.
    Twain scan problem resolved by resetting to factory default.
    PCs are able to scan in "Windows Fax & Scanner".
    When Twain scanning from Microsoft Word, it works properly(on my laptop). Customer have WPS Word (Word Perfect Word) which do have option like "Insert picture from scanner. So if we choose that, it displays all scanners installed in Windows.
    After choosing Kyocera M2040dn, it displays next window like Scan, Custom setting etc.
    After choosing required setting, it shows & give some scanning options and after completing scanning, nothing happens, I mean cursor in Word document remains then & there only(Not even blank page is inserted).
    Surprisingly if I choose "Preview" option instead of SCAN in feature window, I can see preview of page in preview windows.
    This means machine is able to send data to PC and also Twain driver window is able to display that data in preview window.
    I think somethings are not compatible with each other, may be WPS word with our driver & so on.

    If anybody face this, please share & give some suggestions.
    Thanks & Best Regards
    Big thanks for getting back with your solution!

  3. #13
    Senior Tech 250+ Posts
    Join Date
    Mar 2009
    Posts
    287
    Rep Power
    35

    Re: Ecosys M2040dn Twain Scan driver

    Quote Originally Posted by Brianneoe View Post
    Big thanks for getting back with your solution!
    Is your problem got resolved by resetting the machine to factory default?

  4. #14
    Technician
    Join Date
    Aug 2009
    Location
    Perth, Western Australia
    Posts
    36
    Rep Power
    30

    Re: Ecosys M2040dn Twain Scan driver

    Isn't there a WIA driver, Or doen't this work with Word?

  5. #15
    Technician
    Join Date
    Mar 2017
    Posts
    27
    Rep Power
    15

    Re: Ecosys M2040dn Twain Scan driver

    I downloaded the twain Driver from German Website. It worked for me. somehow its different.
    KYOCERA Document Solutions - Laserdrucker, Drucker, Kopierer, Multifunktionsgerate

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