Originally Posted by
AjitN
Hi Everybodywhich
Hear is update.
Twain scan problem resolved by resetting to factory default.
PCs are able to scan in "Windows Fax & Scanner".
When Twain scanning from Microsoft Word, it works properly(on my laptop). Customer have WPS Word (Word Perfect Word) which do have option like "Insert picture from scanner. So if we choose that, it displays all scanners installed in Windows.
After choosing Kyocera M2040dn, it displays next window like Scan, Custom setting etc.
After choosing required setting, it shows & give some scanning options and after completing scanning, nothing happens, I mean cursor in Word document remains then & there only(Not even blank page is inserted).
Surprisingly if I choose "Preview" option instead of SCAN in feature window, I can see preview of page in preview windows.
This means machine is able to send data to PC and also Twain driver window is able to display that data in preview window.
I think somethings are not compatible with each other, may be WPS word with our driver & so on.
If anybody face this, please share & give some suggestions.
Thanks & Best Regards
Bookmarks