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  1. #1
    Senior Tech 500+ Posts kuby's Avatar
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    Ecosys M2540dw - parallel adjustment ?

    Is there a parallelogram image adjustment for this printer? Copies from glass and DF come out shewed - out of parallel. Tried making sure the paper cassette was OK, no help. This is a new machine. some pages worst than others but it is always there. More noticeable on full page scans, look at the bottom and tops. Usually off 2 - 3 mm.

    Checked the scanner carriage - OK. Checked paper tray - OK.

    Thanks
    Attached Files Attached Files
    Last edited by kuby; 08-09-2018 at 08:26 PM.

  2. #2
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: Ecosys M2540dw - parallel adjustment ?

    Quote Originally Posted by kuby View Post
    Is there a parallelogram image adjustment for this printer? Copies from glass and DF come out shewed - out of parallel. Tried making sure the paper cassette was OK, no help. This is a new machine. some pages worst than others but it is always there. More noticeable on full page scans, look at the bottom and tops. Usually off 2 - 3 mm.

    Checked the scanner carriage - OK. Checked paper tray - OK.

    Thanks
    How are the internal prints ? Any difference from the MPT?

  3. #3
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Ecosys M2540dw - parallel adjustment ?

    The sample page is a internal print.

  4. #4
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    Re: Ecosys M2540dw - parallel adjustment ?

    Nothing found in manuals, bulletins, QA's or on Astea but the only thing that comes to mind off hand is the scanner lamp ass'y. Is it square to the scanner frame or has it been jarred slightly askew?

  5. #5
    Senior Tech 500+ Posts kuby's Avatar
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    Re: Ecosys M2540dw - parallel adjustment ?

    Scanner looks fine and is seated correctly and moves freely. This is a replacement for the other one we ordered because the first one was doing the same thing.

  6. #6
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: Ecosys M2540dw - parallel adjustment ?

    Quote Originally Posted by kuby View Post
    The sample page is a internal print.
    If internal prints are skewed , then you can eliminate the scanner or glass they don't come into play when doing an internal print..

  7. #7
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    Re: Ecosys M2540dw - parallel adjustment ?

    Quote Originally Posted by kuby View Post
    Scanner looks fine and is seated correctly and moves freely. This is a replacement for the other one we ordered because the first one was doing the same thing.
    Any success at straightening the crooked images? I'm noticing the same symptom with multiple machines.

  8. #8
    Master Of The Obvious 10,000+ Posts
    Ecosys M2540dw - parallel adjustment ?

    blackcat4866's Avatar
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    Re: Ecosys M2540dw - parallel adjustment ?

    It's got to be a paper skew if it's happening on internal prints. There may be a loop adjustment, but I think that I would concentrate on the registration rollers, and how the door fits to mate the two rollers. A flat spotted sep roller might make it worse also. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Technician bigdaddy's Avatar
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    Re: Ecosys M2540dw - parallel adjustment ?

    Had this issue recently on another thread. Regional Tech came down today and it turns out the status page is skewed from the factory. If you use a test chart or make one you can tell if the image is actually skewing or not. Our's were not actually skewing. I know it sounds stupid but we tried on 8 different machines and all were the same, no skew to a half mm skew with test chart.

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