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  1. #1
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    TASKalfa 5551ci - How to change service mode code SIM U010

    Good morning,
    I have a customer with a KYOCERA TASKalfa 5551ci unit and his IT Administrator has changed the Service Code in sim U010 and now he no remember how is the code, how we can entry in service mode to put 10871087 another time ??
    thanks in advance !

    Tony

  2. #2
    Senior Tech 100+ Posts
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    Re: TASKalfa 5551ci - How to change service mode code SIM U010

    Quote Originally Posted by correo.tony View Post
    Good morning,
    I have a customer with a KYOCERA TASKalfa 5551ci unit and his IT Administrator has changed the Service Code in sim U010 and now he no remember how is the code, how we can entry in service mode to put 10871087 another time ??
    thanks in advance !

    Tony
    Setting the maintenance mode ID
    Description
    Sets the maintenance mode ID.
    Purpose
    Modify maintenance mode ID for more security.
    Method
    1. Press the start key.
    Setting
    1. Select [New ID].
    2. Enter a new 8-digit ID on ten keys (0 – 9, *, #). * and # are mandatory to contain.
    3. Select [New ID(Reconfirm)].
    4. Enter a new 8-digit ID on ten keys (0 – 9, *, #).
    5. Press the start key. The setting is set.


    This one SHOULD work
    Method: [Initialize]
    1. Select [Initialize].
    2. Press the start key. ID is initialized.
    Completion
    Press the stop key. The screen for selecting a maintenance item No. is displayed.
    Last edited by GeneOR95; 08-22-2018 at 03:48 PM. Reason: Formatting for clarity was removed by board

  3. #3
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: TASKalfa 5551ci - How to change service mode code SIM U010

    Got to love the IT guys jacking with stuff they don't understand.

  4. #4
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    Re: TASKalfa 5551ci - How to change service mode code SIM U010

    The only way now to get in to change it is to call down your Kyocera field tech rep. They have another “SECRET” Maintenance Mode login. My rep hadn’t been aware of the new MM U010, when he saw that I had changed the regular 10871087 to something else, he made me leave the room to see if his secret login worked, and it did. So bottom line that’s the only solution.

  5. #5
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: TASKalfa 5551ci - How to change service mode code SIM U010

    I know what people say...BUT I still would love to have the engineering code/s...I could have on multiple occasions used the code to correct problems...Oh well...

  6. #6
    Senior Tech 100+ Posts
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    Re: TASKalfa 5551ci - How to change service mode code SIM U010

    Quote Originally Posted by Geo View Post
    I know what people say...BUT I still would love to have the engineering code/s...I could have on multiple occasions used the code to correct problems...Oh well...
    I have a friend who went to work as a Kyocera tech Rep. He will apparently never share this code because it seems that anyone caught revealing this code to anyone will immediately start looking for new employment. The only way it will ever become "Public" knowledge is if a tech rep loses his position under less than amicable conditions and decides to "get even." I believe even then it would be short lived as I'm sure they have a new one waiting in the wings ready to be rolled out.

    Bottom line is, Sorry, Out of luck! They seem to be serious this time.

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