I have a customer who keeps complaining about the booklet folder "jamming up". When the bi-folded and double-stapled booklets come out, they are just barely folded and are therefore open at a 45°+ angle. This causes premature triggering of the "full" sensor once the booklets inevitably get tangled up within each other and start doing acrobatics in the tray. I don't know whether or not this is supposedly normal behavior for this type of job with this particular machine but I'm hoping their might be some way to make this a stronger fold.
I've looked through the service manuals and have found nothing so far. Any help would be greatly appreciated!
Bookmarks