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  1. #1
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    restictive printing with microsoft surface pro

    Hi all, has anybody tried to set up restrictive printing for users on TA5501i using surface pros. We have drivers loaded on the server and already set up to promp the user for a pin code when they pull down the driver and try to print. It works fine for anybody using desktop pc's but with the Surface pro the customer is prompted for a pin to associate with their job but when it goes to the machine it beeps twice and the job is deleted as if it is an unauthenticated job. The Surface pros are using windows 10 as are some of the pc's that are working. I couldn't see a driver for the Surface pro as I was thinking maybe it needs a specific driver. Has anybody seen this or got any ideas, Thanks.


  2. #2
    Senior Tech 100+ Posts jhalfhide's Avatar
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    Re: restictive printing with microsoft surface pro

    Try loading the driver locally. That will tell you where your issue resides.

    If a local driver works, my guess would be that they have a separate group policy in place for the surface laptops and that when itís adding the printer from the server, a deny is somewhere in there and itís just seamlessly grabbing the driver from the internet on the fly.

    Iíve seen this exact scenario.


    Sent from my iPhone using Tapatalk


  3. #3
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    Re: restictive printing with microsoft surface pro

    Hi jhalfhide thanks for the reply. That could be the problem
    I just tried to load the drivers localy on to the Surface Pro and it worked fine. I will need to have a chat with the network admin. Thanks again for your help.


  4. #4
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    restictive printing with microsoft surface pro


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    Re: restictive printing with microsoft surface pro

    You could try going into the driver properties on the Surface machines and on the "Advanced" tab check "print directly to printer".


  5. #5
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    Re: restictive printing with microsoft surface pro

    Darry do u mean after downloading the driver from the server Instead of loading it locally.


  6. #6
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    restictive printing with microsoft surface pro


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    Re: restictive printing with microsoft surface pro

    Yes. It has worked for me before to get access codes passed to the copier but I haven't had to do it in a while now.


  7. #7
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    Re: restictive printing with microsoft surface pro

    Quote Originally Posted by darry1322 View Post
    Yes. It has worked for me before to get access codes passed to the copier but I haven't had to do it in a while now.
    What Darry said


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