99 times out of a hundred, jamming in these machines has nothing to do with sensors. How you can rule out paper feed without taking all four of these feed units out for thorough examination disturbs me. The spring tension needs to be reset on the rollers and if rollers haven’t been changed I’d probably do them too while they are out. I’ve noticed they have modified the center roller holder to eliminate wear. Check yours are the modified type. IMG_4627.jpg
I had same issue. If they have a finisher pull out the bridge unit. Mine had several guide fins broken. My guess was the OP Panel was titled down when the operator pulled bridge unit out and it snapped the guides against it.
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