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  1. #1
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    CS 306ci No cyan listed on status page

    Hi all.
    I'm having an issue with CS 306ci cyan toner not showing up on the status report or in the Command Center. Updated the firmware and tried a new cartridge. Tried a new developer unit and REID board and same thing. Any help would be greatly appreciated. Thanks in advance.

  2. #2
    Master Of The Obvious 10,000+ Posts
    CS 306ci No cyan listed on status page

    blackcat4866's Avatar
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    Re: CS 306ci No cyan listed on status page

    OEM toner?
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: CS 306ci No cyan listed on status page

    Yes OEM toner, tried 2 of them and still didn't work

  4. #4
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    Re: CS 306ci No cyan listed on status page

    Check if the drum unit is turning as it should. It may where the drum is connecting to.

  5. #5
    Service Manager 1,000+ Posts
    CS 306ci No cyan listed on status page


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    Re: CS 306ci No cyan listed on status page

    I had one produce zero color. Extremely bizarre. 906 fixed it. I just backed away slowly..

  6. #6
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    Re: CS 306ci No cyan listed on status page

    Quote Originally Posted by brancas View Post
    Check if the drum unit is turning as it should. It may where the drum is connecting to.
    Thanks, the drum is turning. It prints blue perfectly it just doesn't show up in the reports

  7. #7
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    Re: CS 306ci No cyan listed on status page

    Quote Originally Posted by JR2ALTA View Post
    I had one produce zero color. Extremely bizarre. 906 fixed it. I just backed away slowly..
    Thanks, I tried 906 but it didn't help either. I wish I could back away too lol

  8. #8
    Senior Tech 250+ Posts
    CS 306ci No cyan listed on status page

    blsquires's Avatar
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    Re: CS 306ci No cyan listed on status page

    this worked on the old color machines.turn off machine ,remove all toners then turn on machine, when its ready to print turn off again then put all toners back in and see if they all register.

  9. #9
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: CS 306ci No cyan listed on status page

    If all else fails and I only suggest this as a last resort the nuclear option U021. This, in one case with a new 3052ci worked for me. Just remember this resets all values ( DV ,DK etc ) and counts (usage ) to default. Be sure to print out the maintenance report before doing U021.

    Good luck...

  10. #10
    Senior Tech 250+ Posts
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    Re: CS 306ci No cyan listed on status page

    Push the pin of the Cyan DV unit in. If it doesn't help, it could be broken on the inside, in which case you need another DV.

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