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  1. #1
    Technician
    Recent Win7 Scan issue


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    Recent Win7 Scan issue

    Greetings all,
    Yesterday, January 9 2018, I had a dozen customers call with the always fun "unable to scan" issue. Hmm, a dozen accounts all at once? Seeing that Microsoft had sent out a Win7/Server2008 update the night before (KB4481480), I was sure that this was the cause. Unable to quickly work around this problem (error 1102), I resorted to 'System Restore' to January 5, which got everyone up & scanning once again.

    This evening, I noticed through 'Programs & Features' my updated Win7 Professional on my office PC now shows a 'Scan Management' unchecked box; if I check this will it fix everyone's problem? (Ala, checking 'all' the SMB boxes for the Win10 update months ago)

    If not, has anyone figured out a hard fix for this situation? Win10 does not seem to be affected by this latest update, and I'm sure that my System Restore procedure for the Win7 machines is just a temporary remedy.

    Thanks in advance,
    Chris
    Last edited by qtech; 01-11-2019 at 12:46 AM.

  2. #2
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: Recent Win7 Scan issue

    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  3. #3
    Service Manager 2,500+ Posts
    Recent Win7 Scan issue

    copier tech's Avatar
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    Re: Recent Win7 Scan issue

    Quote Originally Posted by qtech View Post
    Greetings all,
    Yesterday, January 9 2018, I had a dozen customers call with the always fun "unable to scan" issue. Hmm, a dozen accounts all at once? Seeing that Microsoft had sent out a Win7/Server2008 update the night before (KB4481480), I was sure that this was the cause. Unable to quickly work around this problem (error 1102), I resorted to 'System Restore' to January 5, which got everyone up & scanning once again.

    This evening, I noticed through 'Programs & Features' my updated Win7 Professional on my office PC now shows a 'Scan Management' unchecked box; if I check this will it fix everyone's problem? (Ala, checking 'all' the SMB boxes for the Win10 update months ago)

    If not, has anyone figured out a hard fix for this situation? Win10 does not seem to be affected by this latest update, and I'm sure that my System Restore procedure for the Win7 machines is just a temporary remedy.

    Thanks in advance,
    Chris
    Most copier manufacturers have released firmware to support SMB 2/3 so no need to SMB v1
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  4. #4
    Junior Member
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    Tahlequah, OK
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    Re: Recent Win7 Scan issue

    So far the only fix that's worked for me is uninstalling the 01/2019 security updates.

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