Originally Posted by
kuby
Have a customer that asked me to look at his TASKalfa 2552ci that all of a sudden stopped sending emails. They keep getting scan to email error code 3101. We maintain the computers and server but not their copier. He said nothing had changed as far as passwords, email addresses (they use office 365 for emails). Looked at the setting on the copier and the smtp server name is set to smtp.charter.net, port 25, Authentication OFF, no Login Account name, SMTP Security Disabled, Sender address in correct. Tired changing the SMTP server name to smtp.office365.com and the port to 587 which is what office 365 setting said they should be but still no luck. Any help would be appreciated. Thanks
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