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  1. #1
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    3500i missing options in service mode

    Have a 3500i that when you go into service mode u508 through u900 are missing. I have upgraded the firmware to the latest. Any help would be appreciated.

    Sent from my SAMSUNG-SM-G930A using Tapatalk

  2. #2
    Service Manager 10,000+ Posts
    3500i missing options in service mode

    Phil B.'s Avatar
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    Re: 3500i missing options in service mode

    Quote Originally Posted by docresources View Post
    Have a 3500i that when you go into service mode u508 through u900 are missing. I have upgraded the firmware to the latest. Any help would be appreciated.
    Sent from my SAMSUNG-SM-G930A using Tapatalk
    was it working before the update?
    what version did you use?
    any errors or power failure during process?

  3. #3
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    Re: 3500i missing options in service mode

    They were missing before I upgraded. That's why I upgraded it.
    Thanks

    Sent from my SAMSUNG-SM-G930A using Tapatalk

  4. #4
    Service Manager 1,000+ Posts
    3500i missing options in service mode

    copiertec's Avatar
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    Re: 3500i missing options in service mode

    Have you tried a U021 (return to factory defaults)?

  5. #5
    Master Of The Obvious 10,000+ Posts
    3500i missing options in service mode

    blackcat4866's Avatar
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    Re: 3500i missing options in service mode

    Take a look at the manual. There are no simulations between U508 and U900. There's nothing to find.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
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    Re: 3500i missing options in service mode

    Quote Originally Posted by blackcat4866 View Post
    Take a look at the manual. There are no simulations between U508 and U900. There's nothing to find.
    Well I'll be dipped in shit and called a turd lol, he's right. This is the first kyocera I have run across that doesn't have them. Ok so then how do you clear the fax dim.

    Sent from my SAMSUNG-SM-G930A using Tapatalk

  7. #7
    Master Of The Obvious 10,000+ Posts
    3500i missing options in service mode

    blackcat4866's Avatar
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    Re: 3500i missing options in service mode

    According to the fax setup instructions U600 ... hmmmm?

    =^..^=
    Last edited by blackcat4866; 03-03-2019 at 01:32 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Field Supervisor 500+ Posts
    3500i missing options in service mode


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    Re: 3500i missing options in service mode

    Do you have a fax option Installed? If the unit does not have a fax board installed the sim modes 600 plus will not display as there is nothing for the unit to do. If a fax option is installed, I would try to reseat it, otherwise you have a bad fax board that the unit is not recognizing.

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