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  1. #1
    Service Manager 2,500+ Posts
    M6026CDN asking for cyan toner

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    M6026CDN asking for cyan toner

    Hi all,

    I have a M6026CDN that shows toner empty, I fitted a new one the same issue.

    I have fitted a new dv unit this resolved the issue but the next day the fault returned.

    Am I looking at replacing the toner motor or hopper etc?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  2. #2
    Service Manager 2,500+ Posts
    M6026CDN asking for cyan toner

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    Re: M6026CDN asking for cyan toner

    Reading the parts manual, is there a separate toner motor for each colour, or does this come with the main drive?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
    Senior Tech 250+ Posts
    M6026CDN asking for cyan toner

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    Re: M6026CDN asking for cyan toner

    I believe they are separate but a pain in the ass as you have to strip down the entire unit. I see you have replaced the dev unit, that was my suggestion, have you input the new developing unit # into the mfp? Have you tried a different transfer belt? I have had those give me issues of not adding the toner.

  4. #4
    Service Manager 2,500+ Posts
    M6026CDN asking for cyan toner

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    Re: M6026CDN asking for cyan toner

    Yes replaced the cyan dev unit, its now asking for black toner but thats new, have had all devs & drums out a few times now its asking for cyan again!

    Iíve got a new transfer unit on order.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #5
    Trusted Tech 50+ Posts George J's Avatar
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    Re: M6026CDN asking for cyan toner

    +1 on the transfer belt not passing through the toner.

  6. #6
    Technician Gina82's Avatar
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    Re: M6026CDN asking for cyan toner

    Check auger in transfer belt that is responsible for adding toner. These tend to break (plastic). In my experience, ours usually start with asking for yellow toner repeatedly. But I would go with transfer belt next.

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