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  1. #11
    Field Supervisor 500+ Posts
    KM5050 jams halfway out of fuser


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    Re: KM5050 jams halfway out of fuser

    Quote Originally Posted by blackcat4866 View Post
    Still no jam code?
    I have not been back to the customer since I disconnected the finisher and I personally wasn’t able to duplicate the jam, but the customer had texted me a picture of the jam so I could see it located.

    It is at a CPA office and at this time of year they are using the heck out of it so when it was jamming consistently for what they said was 30 minutes I just needed to do something to keep them running.

    I was able to see the pages in their recycle bin of all the ones that had jammed and they all looked similar where you could see it looked like it stopped halfway through the fuser as opposed to accordion type jams.

    If I get back and it jams for me I will definitely make note of the jam code.

  2. #12
    Senior Tech 100+ Posts
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    Re: KM5050 jams halfway out of fuser

    If you pull out the top section above the fuser, there should be a one way bearing that is starting to slip when it reverses to feed the paper towards the finisher. Usually you can just clean and lube the shaft to fix it for awhile. (if I were to tell that to somebody on fb, I'd probably get kicked off for a few days.)

  3. #13
    Field Supervisor 500+ Posts
    KM5050 jams halfway out of fuser


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    Re: KM5050 jams halfway out of fuser

    Replaced the paper exit assembly today so we should know in couple of days of heavy use of that was it.
    Thanks everyone for the input on this.

  4. #14
    Field Supervisor 500+ Posts
    KM5050 jams halfway out of fuser


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    Re: KM5050 jams halfway out of fuser

    Quote Originally Posted by blackcat4866 View Post
    A jam code would be really helpful. =^..^=
    finally got to see the jam code and it was J 94.
    looks like it should be the finisher entrance guide or sensor.

  5. #15
    Master Of The Obvious 10,000+ Posts
    KM5050 jams halfway out of fuser

    blackcat4866's Avatar
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    Re: KM5050 jams halfway out of fuser

    And what kind of finisher? DF-710, DF-720 or DF-730? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #16
    Field Supervisor 500+ Posts
    KM5050 jams halfway out of fuser


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    Re: KM5050 jams halfway out of fuser

    Quote Originally Posted by blackcat4866 View Post
    And what kind of finisher? DF-710, DF-720 or DF-730? =^..^=
    Sorry about that, DF-730

  7. #17
    Master Of The Obvious 10,000+ Posts
    KM5050 jams halfway out of fuser

    blackcat4866's Avatar
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    Re: KM5050 jams halfway out of fuser

    I seem to recall that customers used to remove the inverter guide and install it backwards on DF-730 and DF-780. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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