I have not been back to the customer since I disconnected the finisher and I personally wasn’t able to duplicate the jam, but the customer had texted me a picture of the jam so I could see it located.
It is at a CPA office and at this time of year they are using the heck out of it so when it was jamming consistently for what they said was 30 minutes I just needed to do something to keep them running.
I was able to see the pages in their recycle bin of all the ones that had jammed and they all looked similar where you could see it looked like it stopped halfway through the fuser as opposed to accordion type jams.
If I get back and it jams for me I will definitely make note of the jam code.
Bookmarks