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  1. #1
    Technician
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    8002 fuser not resetting.

    I just replaced a fusing unit in an 8002i and the counter did not reset. The new serial number registered but the old count remained. U 167 would not allow me reset, all choices were greyed out except correction value. Previous unit had 914k on it, perhaps it was too high? Any thoughts. Firmware is current.


    Sent from my XT1635-01 using Tapatalk

  2. #2
    Senior Tech 100+ Posts Ropariva's Avatar
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    Re: 8002 fuser not resetting.

    Was the machine turned on or was it off when you replaced it?
    Sorry, I donít have an answer for you, but this only seems to be an issue if the machine is left on when the new unit is fitted.

  3. #3
    Master Of The Obvious 10,000+ Posts
    8002 fuser not resetting.

    blackcat4866's Avatar
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    Re: 8002 fuser not resetting.

    Is it the right model/right voltage fuser? It's not the first time that's happened. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    Technician
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    port hedland
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    Re: 8002 fuser not resetting.

    If you don't turn these machines off before replacing units the old count can get written to the new unit.
    I've noticed this with drums and devs anyway.

  5. #5
    Technician Thayer's Avatar
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    Dec 2017
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    Burton, MI
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    Re: 8002 fuser not resetting.

    I believe that, you can NOT reset fuser. It is part of Maintenance kit. The whole maint. kit would need to be reset.
    There is No maint C on this machine.

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