Results 1 to 7 of 7
  1. #1
    Technician
    Join Date
    Mar 2018
    Location
    Boston
    Posts
    26
    Rep Power
    3

    8002 fuser not resetting.

    I just replaced a fusing unit in an 8002i and the counter did not reset. The new serial number registered but the old count remained. U 167 would not allow me reset, all choices were greyed out except correction value. Previous unit had 914k on it, perhaps it was too high? Any thoughts. Firmware is current.


    Sent from my XT1635-01 using Tapatalk

  2. #2
    Senior Tech 100+ Posts Ropariva's Avatar
    Join Date
    Mar 2016
    Posts
    111
    Rep Power
    8

    Re: 8002 fuser not resetting.

    Was the machine turned on or was it off when you replaced it?
    Sorry, I don’t have an answer for you, but this only seems to be an issue if the machine is left on when the new unit is fitted.

  3. #3
    Master Of The Obvious 10,000+ Posts
    8002 fuser not resetting.

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    16,971
    Rep Power
    281

    Re: 8002 fuser not resetting.

    Is it the right model/right voltage fuser? It's not the first time that's happened. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    Technician
    Join Date
    Jul 2018
    Location
    port hedland
    Posts
    19
    Rep Power
    2

    Re: 8002 fuser not resetting.

    If you don't turn these machines off before replacing units the old count can get written to the new unit.
    I've noticed this with drums and devs anyway.

  5. #5
    Technician Thayer's Avatar
    Join Date
    Dec 2017
    Location
    Burton, MI
    Posts
    39
    Rep Power
    3

    Re: 8002 fuser not resetting.

    I believe that, you can NOT reset fuser. It is part of Maintenance kit. The whole maint. kit would need to be reset.
    There is No maint C on this machine.

  6. #6
    Senior Tech 100+ Posts
    Join Date
    Apr 2017
    Posts
    123
    Rep Power
    5

    Re: 8002 fuser not resetting.

    One should never swap EEPROM-equipped items while machine power is on, counts and/or serials will be messed up. It's so tempting when no tools are needed, especially when troubleshooting!

  7. #7
    Trusted Tech 50+ Posts
    Join Date
    Feb 2018
    Location
    Orlando, Fl
    Posts
    64
    Rep Power
    3

    Re: 8002 fuser not resetting.

    Quote Originally Posted by djs9164 View Post
    I just replaced a fusing unit in an 8002i and the counter did not reset. The new serial number registered but the old count remained. U 167 would not allow me reset, all choices were greyed out except correction value. Previous unit had 914k on it, perhaps it was too high? Any thoughts. Firmware is current.


    Sent from my XT1635-01 using Tapatalk
    I don't know if this will work in the newer equipment but its worth a try if it will save the cost of another fuser. If you are familiar with prescribe try this.
    PRESCRIBE COMMANDS
    Note: It may be necessary to temporarily set the printer security to low to enable these command to get to the printer.

    !R! KCFG “LFRE”, “FUSR”, 0; EXIT; - Set printer fuser PM count to zero (can set to any count).

    Hope this works for you.

    PS
    You must turn off and unplug the copier before replacing maintenance units to prevent this occurrence.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here