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  1. #1
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    microsoft edge pdf print error

    Hi everyone When printing from Microsoft edge pdf (everything else works 100%) the print job gets stuck in the spooler anyone had any success fixing this issue?
    (i know this is a common issue With microsoft edge pdf

  2. #2
    Service Manager 2,500+ Posts
    microsoft edge pdf print error

    Phil B.'s Avatar
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    Re: microsoft edge pdf print error

    Quote Originally Posted by Up to date Tech View Post
    Hi everyone When printing from Microsoft edge pdf (everything else works 100%) the print job gets stuck in the spooler anyone had any success fixing this issue?
    (i know this is a common issue With microsoft edge pdf
    what machine?
    what OS?

  3. #3
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    Re: microsoft edge pdf print error

    kyocera 5003i
    from windows 10

  4. #4
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: microsoft edge pdf print error

    Using the Kyocera kx Driver set to plc5?
    sounds like your using wsd port and windows driver
    Have you loaded adobe reader and tested?

  5. #5
    Field Supervisor 500+ Posts
    microsoft edge pdf print error

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    Re: microsoft edge pdf print error

    Edge browser is a HORRIBLE PDF handler. Chrome can be quirky as well when it comes to PDF's. If everything ELSE is working fine, the problem isn't with the copier...it's with Edge.

    I usually suggest to customers to use Adobe, or Foxit...it some other standalone PDF handler.

    ...I see similar issues on Mac's using "Preview" as their PDF handler.

  6. #6
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: microsoft edge pdf print error

    Are you printing from web HTLM pages as XPS/PDF format?

    Sounds like the same old vector error scaling with PCL.

    Try an flatten the vector scaled graphics down to raster printer graphics *.jpg,*.bmp,*.gif.

    All it takes is one error scaled font/glyph to blow out the page print size to infinite scale.
    Infinite scale will cause the PDF software to slow down as it works out the raster page area to print.
    The below example gives a rough idea of what is happening when the vector line or PS/PCL code errors.
    This happens with a number of web pages coming off the internet. Some web page authors prevent their web
    pages from local printout with deliberate scaled font sets. There are ways to over come those scaled font sets.

    Normal font set : The quick brown fox

    Vector font error : The quick brown fox
    What if we could count the stars... , what number would you stop at...?"
    [Exchange manual acquisitions, PM's CTN members only. ]
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  7. #7
    Master Of The Obvious 10,000+ Posts
    microsoft edge pdf print error

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    Re: microsoft edge pdf print error

    I recommended that my enduser download the doc, then open it in Adobe, Foxit, or just about any PDF reader. Then it prints. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Service Manager 2,500+ Posts
    microsoft edge pdf print error

    Phil B.'s Avatar
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    Re: microsoft edge pdf print error

    Quote Originally Posted by blackcat4866 View Post
    I recommended that my enduser download the doc, then open it in Adobe, Foxit, or just about any PDF reader. Then it prints. =^..^=
    That and if I'm on site.. I setup to print via crossover..use my adobe/foxit and prove to them *w/ their file* it snot the unit but their software.. MS EDGE sux

    Sent from my SM-G960U using Tapatalk

  9. #9
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: microsoft edge pdf print error

    Change the default app back to Acrobat Reader. Had one a few weeks ago, 28 page PDF was over 1gb when opened & printed through edge.
    Hope that helps !
    -Tony


    www.dtios.com
    Become a fan on Facebook

  10. #10
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    Re: microsoft edge pdf print error

    Quote Originally Posted by bsm2 View Post
    Using the Kyocera kx Driver set to plc5?
    sounds like your using wsd port and windows driver
    Have you loaded adobe reader and tested?
    Adobe works only microsoft is making issues

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