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  1. #11
    Trusted Tech 50+ Posts
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    Re: kyocera CS3011I 0501 jam error HELP

    Quote Originally Posted by Santander View Post
    Per chance did you ever find a sheet of paper behind the cassette? Have had this before where a sheet of paper got behind the cassette and when the user inserted the cassette it was between the cassette and the connectors on the tray and the backside of the machine and pushed paper shards into the connector preventing proper contact. Power down the unit and use a fine tipped spring hook [I actually have a fine tipped dental tool] to pick out the paper shards in the connector. Hope this helps.
    I also had one where the main clutch drive had a piece of the plastic from the drive coupling stuck. The drive coupling was broken on the feed unit. Drove me crazy because when I swapped trays the problem still was there but whenever I put the first feed unit would also jam.

    Sent from my XT1635-01 using Tapatalk

  2. #12
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: kyocera CS3011I 0501 jam error HELP

    Bulletin F094 addresses the rollers, but only mentions the 3010i. I could be incorrect if it applies to your model, but I would double check it.
    Hope that helps !
    -Tony


    www.dtios.com
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  3. #13
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    Red face Re: kyocera CS3011I 0501 jam error HELP

    well ordered the wheels. lets see what happens

  4. #14
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    Re: kyocera CS3011I 0501 jam error HELP

    Quote Originally Posted by Tonerkiller View Post
    There is a hump on the rail that lifts the tray slightly when the tray is pushed it. I bet the hump is worn or deformed.
    well tried everything else still not working. remembered this post and looked. guess what the hump is almost gone. ordered rail and rail plate for cassette. we will see..... plus they leased a new 3212i and we got this back in trade so can fix in the office. we will see and let you know

  5. #15
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    Re: kyocera CS3011I 0501 jam error HELP

    Quote Originally Posted by printlessguy View Post
    well tried everything else still not working. remembered this post and looked. guess what the hump is almost gone. ordered rail and rail plate for cassette. we will see..... plus they leased a new 3212i and we got this back in trade so can fix in the office. we will see and let you know
    What are the item numbers of the parts you have ordered? Curious if this will be your fix.

  6. #16
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    Re: kyocera CS3011I 0501 jam error HELP

    these 2 parts
    Attached Images Attached Images

  7. #17
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    Re: kyocera CS3011I 0501 jam error HELP

    302KV44041 fig 23 could be one of these is a little rusty...

  8. #18
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    Re: kyocera CS3011I 0501 jam error HELP

    thanks for that option but already replaced that whole drive unit......

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