Originally Posted by
mincopier
First, update the firmware no matter what the file says. If the address books are the same. Download the setup utility from the KDA site. Use U917 to export the address book and One Touch to the USB in the side of the control panel. Use the setup utility to either open or convert the address book from the 5501i. When you open or convert the software will ask what model to open as, choose the 6526cdn. Once converted or saved as you can then import the one touch and address book back into the machine. This way you know 100% if it is an address book issue. No guarantee this will solve the problem or not though.
Bookmarks