It sounds like the paper tray is trying to over travel. While messing with it, I noticed that if I pushed the tray to the right, it would work correctly. To me the paper tray is the variable. When I talk to the customer, I found out that this has been going on since he got it and got worse with time. The company he bought it from told him to buy a new tray. The customer told me that one time he heard the company rep on the phone saying that the machine was doing just like the others. This make me think it is a repeat issue foe that model. Before I tell him to buy a tray, I would like an opinion from someone who works on these.
Bookmarks