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  1. #1
    Senior Tech 250+ Posts
    5550ci takes 5-mins to make 1 copy ?


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    5550ci takes 5-mins to make 1 copy ?

    Intermittent, sometimes machine will sit and wait, blink for 5 minutes or so before it will make a single copy,

    pwr off/on and is alright for a short time, then goes right back to same waiting game,

    any suggestions?

  2. #2
    Service Manager 2,500+ Posts
    5550ci takes 5-mins to make 1 copy ?

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    Re: 5550ci takes 5-mins to make 1 copy ?

    Quote Originally Posted by CCS View Post
    Intermittent, sometimes machine will sit and wait, blink for 5 minutes or so before it will make a single copy,

    pwr off/on and is alright for a short time, then goes right back to same waiting game,

    any suggestions?
    Update the driver & firmware?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
    Field Supervisor 500+ Posts
    5550ci takes 5-mins to make 1 copy ?

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    Re: 5550ci takes 5-mins to make 1 copy ?

    I had a Ricoh/Savin that was doing something similar. "Decurl" was turned on. Once I turned that off, first copy out time was about 4-5 seconds.

  4. #4
    Senior Tech 100+ Posts Ropariva's Avatar
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    Re: 5550ci takes 5-mins to make 1 copy ?

    Remove the fuser and check the non contact thermistor in the middle at the bottom. Itís not unusual for scraps of hard toner to drop in there blocking it and causing such delays while it tries to stabilise the temperature.

  5. #5
    Field Supervisor 500+ Posts
    5550ci takes 5-mins to make 1 copy ?

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    Re: 5550ci takes 5-mins to make 1 copy ?

    Quote Originally Posted by Ropariva View Post
    Remove the fuser and check the non contact thermistor in the middle at the bottom. Itís not unusual for scraps of hard toner to drop in there blocking it and causing such delays while it tries to stabilise the temperature.

    Good tip.

  6. #6
    Senior Tech 250+ Posts
    5550ci takes 5-mins to make 1 copy ?


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    Re: 5550ci takes 5-mins to make 1 copy ?

    Their IT dept. updated the print drivers and now it seems to print faster, but walk up copy extended times are still an issue, I updated f/w.

    Now that I think of it, the machine had a C6200 fuser code ( which is thermistor #2 not reaching temp in allotted time) a few days ago that the customer cleared with a pwr off/on and it has not come back, but that may well be causing my issue...

    I will try a fuser from the shop

  7. #7
    Master Of The Obvious 10,000+ Posts
    5550ci takes 5-mins to make 1 copy ?

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    Re: 5550ci takes 5-mins to make 1 copy ?

    What media types are your trays set to? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Service Manager 1,000+ Posts
    5550ci takes 5-mins to make 1 copy ?


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    Re: 5550ci takes 5-mins to make 1 copy ?

    Slow printing ALWAYS needs to be tested with a local driver. I don't know all your details but if it's faster local vs server then that's their problem.

    If there's still a lingering problem with copying. Check "Quiet Mode" in System Menu. Off is faster On is slower (out of sleep) but with all the noises these machines make I prefer it On..

  9. #9
    Service Manager 1,000+ Posts tmaged's Avatar
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    Re: 5550ci takes 5-mins to make 1 copy ?

    As mentioned check quiet mode. I've also had a couple machines do that when copying. That eliminates any driver issue. Mine needed the HDD's replaced.
    Hope that helps !
    -Tony


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  10. #10
    Trusted Tech 50+ Posts
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    Re: 5550ci takes 5-mins to make 1 copy ?

    i would say HDD, any errors on the event page?

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