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Thread: km 4035

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    km 4035

    A black line about 1cm wide appears at the upper of copy when make copies from ADF . From glass copies are ok.
    The same thing happens when i use the second cassete.
    Any idea?

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    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: km 4035

    Clean slit glass, check adf hinge

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    Re: km 4035

    Quote Originally Posted by Gab View Post
    A black line about 1cm wide appears at the upper of copy when make copies from ADF . From glass copies are ok.
    The same thing happens when i use the second cassete.
    Any idea?
    Sorry , the black strip appears and when doing copies from glass too (copier is in an other city so customer gave to me wrong details. Also i have to have some advices in advance. the last thing i want is not to be ready when i go to the copier). thanks

  4. #4
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: km 4035

    Quote Originally Posted by Gab View Post
    Sorry , the black strip appears and when doing copies from glass too (copier is in an other city so customer gave to me wrong details. Also i have to have some advices in advance. the last thing i want is not to be ready when i go to the copier). thanks

    Clean optics and charge grid

  5. #5
    Service Manager 1,000+ Posts
    km 4035


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    Re: km 4035

    Quote Originally Posted by Gab View Post
    Sorry , the black strip appears and when doing copies from glass too (copier is in an other city so customer gave to me wrong details. Also i have to have some advices in advance. the last thing i want is not to be ready when i go to the copier). thanks
    A customer calls in for a black line and you need how much assistance to prepare?

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