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Thread: km 5050

  1. #1
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    Exclamation km 5050

    When I try to do 2 on 2 sided scan on my machine it shows "cannot use this function".. does anybody knows whats the issue??

  2. #2
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    Re: km 5050

    Quote Originally Posted by everestphotocopy View Post
    When I try to do 2 on 2 sided scan on my machine it shows "cannot use this function".. does anybody knows whats the issue??
    do a 906 ?

  3. #3
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    Re: km 5050

    tried... didn't work..

  4. #4
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: km 5050

    Check connectors on machine, look for a bent pin or wire pushed out of harness

  5. #5
    Master Of The Obvious 10,000+ Posts
    km 5050

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    Re: km 5050

    I'm thinking that if you were to check the error log you would find C0630.

    Turn off the power and re-seat the lower DP connector. You may find that the connector is damaged by leaving it connected during transport. Whenever I moved these machines I disconnected both DP connectors and taped them to the top of the machine.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
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    Re: km 5050

    tried that. it didn't work. thanks for the suggestions.

  7. #7
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: km 5050

    Can you copy/scan 1-sided originals from the document processor?

  8. #8
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    Re: km 5050

    yes one sided works fine.... but when I try 2 sided it displays cannot use this function.

  9. #9
    teacher-guide-expert-guru 2,500+ Posts
    km 5050

    zoraldinho's Avatar
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    Re: km 5050

    Plain paper? I'm not familiar with this model but most copiers do not allow duplex scanning or printing if selected paper is too thick or too small.
    Have this model option in service mode to check duplex clutch, motor, sensors ..?
    Last edited by zoraldinho; 06-11-2019 at 11:46 AM.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  10. #10
    Senior Tech 100+ Posts kaborwen's Avatar
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    Re: km 5050

    [DEVIS = everestphotocopy; 765697] Lorsque j'essaie d'effectuer un scan recto-verso sur une machine, il indique "ne peut pas utiliser cette fonction" .. Quelqu'un sait-il quel est le problème? [/ QUOTE]

    Si vous utilisez une machine avec un code utilisateur, veuillez vérifier s'il n'y a aucune restriction dans votre zone d'accès.

    Meilleures salutations

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