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  1. #1
    Senior Tech 100+ Posts
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    KM-6030 custom paper size?

    I installed a new KM-6030 last week...
    The customer recieves strange word docs via e-mail and when they want to print them the machine asks to load paper 209x217 (or somthing like that) on the MP tray.
    I set up the MP tray for that specific custom size, and it worked fine.
    But the customer is not happy keeping the MP tray full all the time.
    I then set-up tray 3 with A4 sef and when they print now the machine still looks for paper on the MP tray.
    At the display they now have to press tray 3 and continue.
    They are still not happy as they now have to get up all the time...
    I have set-up the override letter\A4 option.
    any advice???

  2. #2
    senior tech 50+ Posts fitsy.13's Avatar
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    Quote Originally Posted by cmpelser View Post
    I installed a new KM-6030 last week...
    The customer recieves strange word docs via e-mail and when they want to print them the machine asks to load paper 209x217 (or somthing like that) on the MP tray.
    I set up the MP tray for that specific custom size, and it worked fine.
    But the customer is not happy keeping the MP tray full all the time.
    I then set-up tray 3 with A4 sef and when they print now the machine still looks for paper on the MP tray.
    At the display they now have to press tray 3 and continue.
    They are still not happy as they now have to get up all the time...
    I have set-up the override letterA4 option.
    any advice???
    you can set the machine up to defult to a certain tray and turn of the like for like setting turn that to auto

  3. #3
    Master Of The Obvious 10,000+ Posts
    KM-6030 custom paper size?

    blackcat4866's Avatar
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    This is what you get with Odd sized PDFs.

    I have a title firm that receives packets of scans. Occasionally the scanner has detected an 8 1/2 x 13" original. The printer stops and says "Load 8 1/2 x 13 Paper." If you select legal sized paper it continues until you get another 8 1/2 x 13.

    The best compromise for my customer was to turn off Auto Paper Selection, select Tray #2 for legal, all set in the driver. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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