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| On the print driver cd there should be a scan file utility thats has to be loaded first. make sure you set firewall exceptions for scan file utility as well. add a scan folder to your c: drive and set up the file utility with the same folder. | |
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The scan file utility is for scanning to a folder on the pc, he says he is having trouble with SMTP (scan to email). You do not have to have the scan file utility installed for scan to email.
OP: if you just want to scan to the computer, then you need to install the scan file utility on the pc and point it to the shared folder you want to scan to, then configure an address for that pc through the web browser on the copier. You can turn off SMTP. If you want to scan to email, you will have to get the SMTP settings and authentication figured out.