My church has a Kyocera KM 5230 copier that we use to photocopy our church bulletins and church info. About a month ago, our church secretary had a paper jam. She completely cleared the jam, but the machine still registers a paper jam in the same tray/paper feeding area.
We've gone back and made sure there were no small pieces of paper stuck anywhere in the machine (both turning the paper advance knob as well as using a small pressurized "air gun".) I've turned it off and on many times trying to clear the paper jam from the machine's memory, but it always reappears on start-up. I have not yet tried unplugging the machine to see if that will reset it, however. I've downloaded the KM 5230 manual online (pdf) and followed all the directions listed for clearing a paper jam, but so far, no luck!
Any help that anyone could give would be greatly appreciated! We are a small church, and our service contract has ended. Currently, our church secretary has to make the necessary photocopies at Kinko's--sometimes at her expense until the church is able to reimburse her for the fees. If someone has any idea of the nature of the problem, or how to reset the copier to recognize a clear paper path, I'd greatly appreciate it!