km 5050 fax problem

[Iman]

Hi all I'm having a problem on a km5050 regarding the fax.A message appeared on screen asking for A4r to be added to tray 1 in order for a fax to be printed even when A4r is in the tray.I cannot delete the job from the status screen.If I try it tells me fax job cannot be deleted.So far I have upgraded the firmware including the fax firmware to the lates level.I formatted the hard drive.This deleted the job and I was able to send a fax from the 5050 but i could not receive faxes.I removed the fax card and inserted it into another km5050.The faxes that were sent to the original km5050 came through.At the moment I am planning on changing the Hard drive.Has anybody seen this problem or have any ideas where to go next.
Thanks

[pajeroid]

Maybe a silly question, but have you tried to print the faxes from a different tray by changing the fax default settings to see if it is related to the current tray?

[bsm2]

fax setting reduce to fit page size
or trick machine adjust paper to size it wants a4 to clear the job

[blackcat4866]

In my experience that's not how it works on the Falcon III. The fax function is defaulted and unchangeable at auto paper select, so faxes will print off on whatever paper is available and what is the closest match. There is a table in the manual designating which paper is the closest match and in what order paper sizes are chosen.

This came up when my own office people came to me to say that when letter paper runs out, the faxes will print out on legal or ledger or whatever happens to be in the machine, and does not give a "Load Paper" indication. The answer to that, is to designate a special media type like "colored", then specify that faxes must print onto the special media type "colored". When the "colored" tray runs out and faxes are ready to be printed, a "Load Colored Paper" indication is displayed.

This is just a long way of saying that your problem does not have anything to do with the presence or absence of a specific paper size. Faxes always auto paper select to any paper loaded, and are enlarged or reduced to fit. =^..^=

[bsm2]

Have run into this so read as follows fax guide page 7-9
Reduced Reception
When the reception size is larger than the paper size, you can reduce the
print size.
1 Press the System Menu key.
2 Press [FAX/i-FAX], [Next] of Reception, [Next] of Basic, and [Change] of
Reduced RX Size.
3 Select [Off] or [On].
4 Press [OK].
5 To exit from this setup, press [Close] several times until the System Menu
default screen is displayed.
ItemDescription
Off Print the received data at 100% of the original size by
dividing it into several sheets of paper.
On Print the received data by reducing the original size
according to the paper size.
Status
FAX - Reduced RX Size
If a received fax's size is larger than the current
paper size, reduce it before printing.
CancelOK
6/6/2006 10:00
Off On

[Iman]

Thanks all for your feed back.I had checked the papre sizes and trays before I formatted the hard drive.That was my first idea.It turned out to be the main controller.As i said when I formatted the drive the message was deleted but reapeared when the fax received an incoming fax.It was not just when receiveing from the one sender it was from any sender.