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| Don't know will have to try it. My hope is there is enough print on the page in the area the problem is occurring that I'll be able to tell. However if the answer to your question is yes or no what does that tell you??? Thanks for responding!!! | |
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Printing the internal reports eliminates the scanner section of the machine. If you get the voids while printing the internal reports it narrows it down to the image formation section since internal reports are electronically generated.
Are you sure that you are not getting the same void on the backside of the duplexed copy? If it was a drum problem it should show up on both sides, may be at opposite end of the copy but still there.
Do yourself a favor and bring your own paper and run it through the machine. The only thing that comes to mind if it only occurs on the front side and not the back is moisture in the paper, running it through the fuser eliminates the moisture in the paper and the backside would come out fine.