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  1. #11
    Senior Tech 100+ Posts
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    All of the scan error codes are listed in the Operation Guide on page 10-11.

    Here's what our 250ci address book looks like to scan to my Windows 7 laptop:


    There is no need for slashes unless you're saving into a subdirectory of a share. Also, port 139 works fine for this laptop, but it can't hurt to try 445.
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  2. #12
    Owner/Service Manager 1,000+ Posts
    Kyocera TASKalfa 250ci SMB scan to Windows 7

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    Sometimes the host name will not work. Try using the IP address in the host name field. Also make sure the password protected sharing is off.
    Attached Files Attached Files
    Hope that helps !
    -Tony


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  3. #13
    IT Manager 10,000+ Posts bsm2's Avatar
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    You can use KMNET viewer to browse to the scan folder than all you need is the username and password, using kmnet viewer is the only tool you can browse the network work for a shared folder like the ricoh's. If kmnet doesn't see the folder than its not shared, also check that they had no antivirus or internet software blocking the MFP.

  4. #14
    IT Manager 10,000+ Posts bsm2's Avatar
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    Also try the hard ip address of the machine you want to scan too, if it works with hard ip than its a dns issue.

  5. #15
    Owner/Service Manager 1,000+ Posts
    Kyocera TASKalfa 250ci SMB scan to Windows 7

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    "using kmnet viewer is the only tool you can browse the network work for a shared folder like the ricoh's."
    I'm confused BSM, you can do it like this ? To any share on the network. Then if there is authentication, you'll get the box.
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    Hope that helps !
    -Tony


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  6. #16
    Master Of The Obvious 10,000+ Posts
    Kyocera TASKalfa 250ci SMB scan to Windows 7

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    I've used this on a couple different occasions. It works great.
    Thanks Tony. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #17
    IT Manager 10,000+ Posts bsm2's Avatar
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    most ricoh's you can browse the network from the op panel kyocera don't do that, if Kmnet viewer can't see the folder its not shared correctly.

  8. #18
    Trusted Tech 50+ Posts Lotec's Avatar
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    Smile YES!!!

    Thanks guys

    Now it's working perfectly. It seems that I had entered a wrong Login User Name (I had not entered the domain name), and I think I had to open the port in the firewall too (not sure about that yet - but will test it).
    I had tried so many combinations - but non was correct.
    With the step by step guide fro
    m tmaged and a few good tips from you guys it work. I now understand why some of you said it was easy. ... when you know how to do it
    So now I'm going to all the customers and set up SMB scanning whether they want it or not



  9. #19
    Owner/Service Manager 1,000+ Posts
    Kyocera TASKalfa 250ci SMB scan to Windows 7

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    Glad to help you Lotec.
    Hope that helps !
    -Tony


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  10. #20
    Trusted Tech 50+ Posts charly's Avatar
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    Quote Originally Posted by Lotec View Post
    Thanks guys

    Now it's working perfectly. It seems that I had entered a wrong Login User Name (I had not entered the domain name), and I think I had to open the port in the firewall too (not sure about that yet - but will test it).
    I had tried so many combinations - but non was correct.
    With the step by step guide fro
    m tmaged and a few good tips from you guys it work. I now understand why some of you said it was easy. ... when you know how to do it
    So now I'm going to all the customers and set up SMB scanning whether they want it or not


    when you do not work on smb you can also use the latest version of the file utility

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