KM-4800W jam

[boba fett]

OK I have a KM-4800w (this is a Kip but I'm not sure which model) that says "Paper jam in the Roll Deck. Set the roll paper correctly". Now this only happens on roll 1 as roll 2 works fine. What I see is that it looks as if the clutch is not working. I see the belts go but the clutch never turns on. I went nad replaced the sensors in the area and swaped the clutches from the back and again only paper roll 1 does not work. I called Kyocera and they didn't have any info on this. We went over the manual and decided that we should replace the DC controller PWB. Well I just finished that and still the same issue. I've looked over and I don't see what else could be causing the problem. I have not replaced and wires and have not done a firmware update either yet. I was wondering if any of you have seen this issue on maybe the older models. Again for me when the **** his the fan it hits it nice and hard. Thanks for any help you can give me.

[JustManuals]

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