Is there a way to reset the total count? I just rebuilt one of these for a customer (sold it as a rebuild) and would really like a zero meter if possible.
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Is there a way to reset the total count? I just rebuilt one of these for a customer (sold it as a rebuild) and would really like a zero meter if possible.
Even if the customer is aware it's a refurb, it's still illegal to reset the meter to zero. It would be the equivalent of zeroing out the odometer of a used car you're selling. Plus it will throw all the maintenance intervals off. There is no good reason to zero out a meter unless you are trying to deceive someone.
But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
As stated you should not under and circumstances zero out any machine. Its just terrible business. If you have to tell a customer this is a brand new machine when its obviously an old rebuild you need to re-evaluate your business practices.
look guys this is what my boss asked me to do, the customer is aware it is rebuilt, please dont crucify me.
If you've been around here any length of time, you'll know this is not a valued business practice. Just say it can't be done. Moraly or Ethically. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Tell your boss that no matter what this is not an ethical thing to do, Tell him that I am an Independent and sell these used overhauled all the time and I leave the meter alone. Once overhauled the meter means nothing. If the customer wants a off leased LOW meter than he will have to pay more.
Just play stupid...works for me...lol
IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications
Don't do it you can get into big trouble and go to jail for this it happened to an old friend he went to federal prison for 5 years. Just tell your boss that if someone tells on you the FBI will be at your door and your bosses. I am not kidding saw this first hand.
This is an interesting discussion. I recently purchased 4 used FalconII series from a wholesaler. They were listed as low meter (40k to 60K). The total meters were low, but I had DV counts all over the place. 3 of these had the exact same count (over 4 mil)in the drum history.
One of these machines came back to my shop for not adding toner.After more than a day of tearing it down and replacing EVERYTHING in the toner adding circuits and mechanics, it turns out that the EEProms were causing the problem. I really wonder if someone was hacking in there.
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