I'm servicing a KM 6030, about a week ago I get a call for jamming.
When the customer is printing legal size I get wrinkling on the lead edge. When they print on letter everything is fine. The machine is sending the paper through the duplex unit so it can put the paper face down in the finisher. The wrinkling is definetly happing after the fuser.
Any help would be appreciated
Thanks, Pat
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