copystar 520i

**pjdbm** · 01-27-2011

Hi fellas,

I just did a install on a brand new 520i and am having some issues with send / scan to email. I am thinking this might be my issue with authentication errors intermittent.

I noticed in the menu/system settings on the copier, in system setting there is an option for security level, the machines security level is set to high and I can not adjust it. In Command center its low but on the copier it is high and it is locked where I cant change it.

I am thinking this might be an issue with my problem, can you tell me how I can set this security level to low?

Thanks

kagemaru · 01-27-2011

scan to e-mail. regarding w/ the authentication error i think you check the e-mail server servers setting.
you should concentrate on 520i's SMTP protocol settings.

after you clicked the Test button below the SMTP protocol settings did it say OK?

**pjdbm** · 01-27-2011

I have to recheck that .

This guy does scan to email only, that the way he is set up, I am trying to convince him otherwise.

I dont like the security level set high and want to change that.

**aabarnes1** · 01-27-2011

Security settings have no influence on scan to email, usually smtp settings and/or sender settings are to blame for scan to email failure.

**pjdbm** · 01-27-2011

Thank you I will post the results when finished

**tmaged** · 01-28-2011

What error code are you getting ?

**pjdbm** · 01-28-2011

the Copystar kicks back a 3101 error, which is a mail server authentication error.

**tmaged** · 01-28-2011

3101 Error: Server response The server is error status. Check if the server is working properly.
If I remember correctly, this is ususally a port issue, Double check it in the account settings of the customers email client.
Make sure they're not using SSL, try other "common" ports 2525, 465, 587.

**pjdbm** · 01-28-2011

Originally Posted by tmaged

3101 Error: Server response The server is error status. Check if the server is working properly.
If I remember correctly, this is ususally a port issue, Double check it in the account settings of the customers email client.
Make sure they're not using SSL, try other "common" ports 2525, 465, 587.

I spoke with my IT guy today about your post, he said their set up was not that complicated and it is all on an in house microsoft exchange system.

As of today it still intermittent pops the 3101 code, randomly and it does not matter if it is one document or 100.

Next week I have to send my IT there with their guy so they can resolve it. My guy swears it is not the machine and it is something in their email server that needs fixing. He wants them to look through the email server logs to find out what the issue is.