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  1. #1
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    KM-3035 & NS-30G Scanner: Scanner doesn't save settings made in the web interface

    Hello!

    On a NS-30G Scannerboard (Firmwar
    e Version 2.64.5) some settings made via the web interface won't be saved. This is rendering the scanner part useless.

    Any Ideas?

    Perhabs a Firmware update might help. But I don't know where to download a new firmware and the IBVerUp Tool
    (mentioned here KYOCERA MITA | ServiceWorld | Techn. Support | FAQ | FAQ details - How can I update the firmware of an NS-30 scanner card? - laserprinter, printer, copier, multifunctionals

    Any hints?


  2. #2
    Senior Tech 100+ Posts
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    Are you using Firefox? The NS-30 only likes Internet Explorer.


  3. #3
    Service Manager 100+ Posts luis8832's Avatar
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    You can get the tool from the kmaconnect website. This is the website for techs and sales, all the manuals and firmware can be found there.


  4. #4
    Field Supervisor 500+ Posts Jules Winfield's Avatar
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    Quote Originally Posted by aragul View Post
    Are you using Firefox? The NS-30 only likes Internet Explorer.
    Exactly right. Sometimes if you're using an IE emulating plugin in Firefox it will work, but just use IE to be sure.

    But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

  5. #5
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    yes, i use firefox. I will try IE and report back


  6. #6
    Master Of The Obvious 5,000+ Posts


    blackcat4866's Avatar
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    You'll be much happier with Internet Explorer. I've fought this same battle myself.
    Current NS30 firmware is 1.4.11, but I don't think that the Falcon II will allow SMB scanning, even with the upgrade. Email, FTP, or TWAIN only. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.


    blackcat: Master Of The Obvious =^..^=

  7. #7
    Senior Tech 100+ Posts kyocera.team's Avatar
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    agree try to use internet explorer and if not ... use u504 "Initializing the scanner" good luck


  8. #8
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    IE 6 just did the trick.
    thanks! you guys were very helpful.


  9. #9
    Master Of The Obvious 5,000+ Posts


    blackcat4866's Avatar
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    The upgrade to scan card firmware 1.4.11 is supposed to resolve the problem with Firefox. Either way I'm glad that you got it figured out. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.


    blackcat: Master Of The Obvious =^..^=

  10. #10
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    I noticed that when i make a change in web interface and want to save it and at the same time the user is using the machine the setting isn't saved. Wait a few seconds and after user is ready you can save the settings well


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