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Senior Tech
250+ Posts
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Hi,you must do a status page printout before you check any optics etc.If the status page has the shadow then its drum/developer problem.If no shadow then optics.
As you have already replaced the drum then I would suspect developer unit/toner problem.
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Technician
- Rep Power
- 28
A lot of people these days are buying 'after market' toner and this doesn't always work overly well with the genuine toner when mixed. 1st port of call for me would be to clean out the devolper unit and restart with fresh toner, be it generic or genuine.
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