KM5050 (Utax CD1250) error on scan to email although email goes through

[AGI]

Go into the command center or even on the machine and increase the SMTP Server Timeout
The default is usually set to 10 seconds.

[habik]

Just to be clear, you did say they ARE receiving the emails and still getting the error, right?
The attachments are complete and readable?

Yes as I said above..Email goes through, full and readable but the error appears on screen and the orange LED error starts blinking too.

They also use authentication on their email server.

[habik]

Go into the command center or even on the machine and increase the SMTP Server Timeout
The default is usually set to 10 seconds.

Thanks AGI will try this on Monday that sounds like a very useful tip. Very logical ...shame on me that I did not think about that...that is why we here ..hmm

[alpha-omega tech]

I have the same issue with a 300ci. What was the final solution. I set the email size to 0 and the SMTP timeout to 20. I changed the scan to default to black and white. Now it shows a large file going through, but never see it in my email. If I send a one page document, I see it in my emails. If I send a 10 page document at 300x300dpi, black and white, SMTP timeout at 20sec, and the email size limit at 0, the copier send log shows completed, and I never see it in my emails. When my email size limit is 14400KB, SMTP timeout is 10sec., and default scan is color, one page goes through and a 10 page document will go through and I get a error 2202 error.