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  1. #1
    Service Manager 1,000+ Posts
    KM5050 (Utax CD1250) error on scan to email although email goes through

    habik's Avatar
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    KM5050 (Utax CD1250) error on scan to email although email goes through

    Hello,

    Have a customer who had recently changed to 2008(64bit)R2 and scan to email is performed, however it was printing send error reports until we switched them off. It is still lighting the LED Error when scanning to email is performed.
    Any ideas? it has got the latest FW.

  2. #2
    Technician AGI's Avatar
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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    What is the email size limitation set to?
    Authorized Kyocera and Konica Minolta Dealer in NJ
    Sales Site
    Customer Site

  3. #3
    Service Manager 1,000+ Posts
    KM5050 (Utax CD1250) error on scan to email although email goes through

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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    Quote Originally Posted by habik View Post
    Have a customer who had recently changed to 2008(64bit)R2 and scan to email is performed, however it was printing send error reports until we switched them off. It is still lighting the LED Error when scanning to email is performed. Any ideas? it has got the latest FW.
    What is the error?

  4. #4
    Master Of The Obvious 10,000+ Posts
    KM5050 (Utax CD1250) error on scan to email although email goes through

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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    Quote Originally Posted by 10871087 View Post
    What is the error?
    Exactly! The only place the error will be displayed is on the screen immediately after the scan to email failure. It is not printed on the error report, any error log, or displayed anywhere else. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 1,000+ Posts
    KM5050 (Utax CD1250) error on scan to email although email goes through

    habik's Avatar
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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    theoretically it could be assigned to the size, as that is the one thing I haven't checked...


    There is no C code or other Error code on the display. As per clients "understanding"

    Transfer was initially on the reports so I assume the codes that meant to appear on screen are some of these:

    2201 Error: Network transfer Error occurs on the network. Check the network connection (cable. network
    condition within LAN, etc.).
    2202 Error: Network transfer with
    timeout
    Error occurs on the network. Check the network connection (cable. network
    condition within LAN, etc.).
    2203 Error: Response wait with
    timeout
    Response is not returned
    from the server above specified
    time.
    Check the network connection (cable. network
    condition within LAN, etc.).
    2204 Error: E-Mail Size limit The size of E-mail exceeds its
    limit.
    Change the [E-mail Size Limit] in
    [Advanced]-[SMTP] -[General]-[E-mail Setting]
    in COMMAND CENTER.


    I think it is a IT issue, just wondered why client can't see any of these codes when they surely appear on the screen when the error happens.

  6. #6
    Technician AGI's Avatar
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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    Set the size to "0" in the admin panel and let the email server throttle the size. I just had the same issue with a 520i running on exchange 2010.
    Authorized Kyocera and Konica Minolta Dealer in NJ
    Sales Site
    Customer Site

  7. #7
    Service Manager 1,000+ Posts
    KM5050 (Utax CD1250) error on scan to email although email goes through

    habik's Avatar
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    Thumbs up Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    Thanks AGI will try tomorrow and post how it went.

  8. #8
    Master Of The Obvious 10,000+ Posts
    KM5050 (Utax CD1250) error on scan to email although email goes through

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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    Quote Originally Posted by habik View Post
    ... I think it is a IT issue, just wondered why client can't see any of these codes when they surely appear on the screen when the error happens.
    Like my customers, and everybody elses customers, your customers are not very observant. Also since the numbers don't mean anything to them, they have no reason to remember them. If the the error happened to match their age or waist size, then they might remember it (2204?) =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Service Manager 1,000+ Posts
    KM5050 (Utax CD1250) error on scan to email although email goes through

    habik's Avatar
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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    Okay. Today I have set the size to 0 kb(unrestricted) and it was coming with 2202 (as per smarter lad in the office ),initially it was set to 30000kb and it was still coming with the same error that no one seem to see on the screen :?

    2202 Error: Network transfer with
    timeout
    Error occurs on the network. Check the network connection (cable. network
    condition within LAN, etc.).


    So I assume as they are on Terminal Services and have remote mail server + going through a relay server it is not issue with the copier. What do you think?

  10. #10
    Technician AGI's Avatar
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    Re: KM5050 (Utax CD1250) error on scan to email although email goes through

    Just to be clear, you did say they ARE receiving the emails and still getting the error, right?
    The attachments are complete and readable?
    Authorized Kyocera and Konica Minolta Dealer in NJ
    Sales Site
    Customer Site

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