I have a strange one here. For a while now, the customer has called intermittantly with a C-8220, finisher communication error. They use a program called Batch and Scan Pro, and, although it may be a coincidence, neither the customer nor myself has ever seen it do it unless it is printing from this program. The program watches a scan folder then prints anything that is sent to the folder then sends it on to another folder. When I scan to it, it might work a hundred times, then start to jam and throw the code and won't stop until the job is cleared. It especially does it if it's out of paper and then you add paper and it goes to print. When it does it, it makes a loud noise like a motor locking up. I replaced the jogger motors, but no help. Sorry so wordy, but it's hard to explain. Firmware was flashed. Any suggestions? Thank You.
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