When a multi page size pdf print file (8 1/2x11-11x17) is sent to the copier through tray A of the finisher, the machine will intermittently jam with a jam 83 code, the paper crunches in the jogger area of the finisher. The job is sent one page at a time and also outputted one page at a time. We send the same job through the finisher to tray B and the job prints fine. We also tried to reproduce through copy mode. We selected mixed size originals sent to tray A and it worked fine. The difference in copy mode is the job is sent to the jogger and is outputted as one stack instead of one page at a time. The customer has the current version firmware and the current driver. We also tried a different PDL setting(KPDL, PCL 5c, and PCL XL). It is currently on KPDL. The customer has this multi-size job jams in PDF form and excel. Any ideas or has anyone seen this before?
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