Machine jams from either drawer. Open left side door and paper is right there easy to remove. When running singles machine is reliable. Most of the time when it jams there is a moaning sound I believe from main motor as thought it is straining . I am wondering if two problems, motor and possibly actuator/spring in middle. I didn't have much time to check thoroughly as extremely busy day in doctor's office and machine in small quarters where employees needed constant access.
I am pretty sure that main motor was making the sound just before jam but can't say that drum or fuser is not responsible as I didn't have either one out to manually test but am assuming if one of them were responsible then would have jamming on single copies as well.
There were several jams at same spot without any noise from motor but all on 2 or 3 copy runs and that is why I wondered also about the actuator in exit area. The actuator appeared to return without hesitation but again I did not remove to examine. I do a service call on a machine like this once every few or several months so don't have intimate knowledge and experience on this series.
Any input you can give in helping me to resolve this problem is very much appreciated. Frank/ActionPhotocopy
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