Kyocera FS-C2162 WONT PRINT REPORTS

[tekkie]

I have a new FS-C2162 MFP thats been installed for about 6 weeks the customer has set the mc to print out a report for every fax transmission.Twice within the 6 weeks the reports have stopped printing when i went to the mc I was unable to get any prints out at all none of the settings had changed and no reports were printing out not even a config page.The customer had tried switching on and off at the mc still no joy .When I got there I did a complete reboot by powering on/off at the mains.This worked and everything was ok for about another 2 or 3 weeks until it happened again the customer said he had tried switching on/off at the mains but it didnt work but by the time i got there the following day it was working again.Any ideas on why this is happening

[Eric1968]

I've never seen this in the field, but it may be a good idea to bring the firmware up to the latest version.

[blackcat4866]

I've seen firmware fix a similar problem on a FalconIII. I was getting black internal reports. Everything else printed fine.

I've also seen the HDD cause reports not to print. RAM memory could also be the cause. =^..^=