Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 1 of 3 123 LastLast
Results 1 to 10 of 30
  1. #1
    Technician Sudsybrew's Avatar
    Join Date
    Oct 2011
    Posts
    34
    Rep Power
    13

    Company owner forcing us to use non-OEM toner - what comes next?

    Against my strong suggestions, we are now being forced to give non-OEM toner to our unsuspecting clients - for all our Kyocera machines. Of course the toner provider SWEARS we will have no issues; however, I'd like to be ready for the problems we will soon be facing.

    What issues do I need to expect from this change (i.e. what is most likely to break or cause problems)?

    Thanks for any heads-up!

    I would rather be riding, talking to God than sitting in church thinking about riding.

    In wine there is wisdom, in beer there is strength, in water there is bacteria.

  2. #2
    Gimp 500+ Posts JSC's Avatar
    Join Date
    Dec 2006
    Location
    Devon
    Posts
    618
    Rep Power
    33

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    ​Get ready to change a shit load of hot rollers or fuser units.......


    The gene pool could use a little chlorine.

  3. #3
    Service Manager 1,000+ Posts
    Company owner forcing us to use non-OEM toner - what comes next?

    charm5496's Avatar
    Join Date
    Apr 2008
    Posts
    2,353
    Rep Power
    48

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    yeah i agree on the fuser rollers...you can also count on the developer wearing out faster as well since the toner particles will probably be larger than the OEM toner

    Accidents don't just happen. They must be carelessly planned.

  4. #4
    AutoMajical Resolutionist 2,500+ Posts
    Company owner forcing us to use non-OEM toner - what comes next?

    Tonerbomb's Avatar
    Join Date
    Feb 2005
    Location
    Bugaha
    Posts
    2,584
    Rep Power
    78
    Just wentthrough this with our Ricoh machines. Lots of toner pump failures on the color boxes.bad idea !

    Mystic Crystal Revelations

  5. #5
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
    Join Date
    Dec 2007
    Location
    Cleveland, Ohio
    Posts
    2,946
    Rep Power
    71

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    I think I would be inclined to go to at least a handful of machines (at least one of each model that you service), making sure they are making the best possible copies and prints, and save samples as benchmarks. (Obviously, don't store them where the customers could get a hold of them).

    That way, if (or should I say when) the quality goes to $hit, you can go back to your management and show them.

    So, just when is this "old enough to know better" thing supposed to kick in?

  6. #6
    Service Manager 1,000+ Posts
    Company owner forcing us to use non-OEM toner - what comes next?

    nmfaxman's Avatar
    Join Date
    Feb 2008
    Location
    Albuquerque
    Posts
    1,701
    Rep Power
    55

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    I would get a written guarantee from the junk toner supplier.
    I bet he won't supply it.

    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

  7. #7
    Ghoulscout 500+ Posts Kidaver's Avatar
    Join Date
    Apr 2011
    Location
    Texas
    Posts
    888
    Rep Power
    31

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    1128 drum units really hate Katun toner.....

    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

  8. #8
    Service Manager 100+ Posts kyrenecopy's Avatar
    Join Date
    Apr 2012
    Location
    Tempe
    Posts
    205
    Rep Power
    14

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    The owner is obviously trying to save money. You need to note your current cost per copy for service, parts costs, parts usage, call backs, recalls and then 6 months from now check all the parameters again and you will be able to show the owner exactly how much money he actually lost with the added parts costs, labor costs, etc. Dumb, dumb dumb idea! Been there tried that, it doesn't work!

    Testing 1-2-3, testing, testing. Is this thing on?

  9. #9
    Technical/IT Support 500+ Posts Venom's Avatar
    Join Date
    Nov 2009
    Location
    Brantford, Ontario
    Posts
    610
    Rep Power
    25

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    I worked for a company for 2 year that used generic everything and didn't realize until I worked for a dealer with OEM supplies that the machines aren't supposed to dust toner everywhere

    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Samsung, Comptia Network+ Comptia PDI+ Certifications

  10. #10
    Senior Tech 250+ Posts madas's Avatar
    Join Date
    Aug 2008
    Location
    NZ
    Posts
    315
    Rep Power
    22

    Re: Company owner forcing us to use non-OEM toner - what comes next?

    Most of the printers I have dealt with using generic toner end up dumping more in the waste toner unit/bottle and then in the m/c once the waste unit is full (on certain models with drum and waste together), also you may start getting backgrounding and as above drum/fuser wear will increse. If the toner is the cause of fault then if the m/c has any warranty that will be void and so the cost will come to you/customer. Its a false ecconamy.
    As above dumb dumb dumb thing to consider.

    madas


Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here