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  1. #1
    Senior Tech 250+ Posts MFPTech's Avatar
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    TA 3500i - Jam 4411

    Hi,

    This is a brand-new machine and jams only when duplexing more than 4 copies, which means when the switch back unit is involved. Inspected the switch back unit and the duplex unit but could not find anything wrong. Any ideas, please?

    Thanks in advance!

  2. #2
    Service Manager 5,000+ Posts
    TA 3500i - Jam 4411


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    Lightbulb Re: TA 3500i - Jam 4411

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  3. #3
    Field Supervisor 500+ Posts Jules Winfield's Avatar
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    Re: TA 3500i - Jam 4411

    I have a similar issue with a 6500i. Duplexed prints/copies jam for no apparent reason even after swapping out switchback and exit sections. I'll be interested to see how this thread turns out...
    But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

  4. #4
    Trusted Tech 50+ Posts tonerleak's Avatar
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    Re: TA 3500i - Jam 4411

    Check the inverter gate to see if it moves freely. If not, install a shim (washer) under the solenoid which actuates the gate. This seems to help.

  5. #5
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: TA 3500i - Jam 4411

    Had a brand-new machine with finisher. The machine would jamb everywhere at the exit and finisher.

    Updated the firmware and the problem was solved...
    Inauguration to the "AI cancel-culture" fraternity 1997...
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  6. #6
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: TA 3500i - Jam 4411

    Have seen the upper duplex clutch fail and cause paper to stop in duplex just about to reg roller.
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  7. #7
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: TA 3500i - Jam 4411

    Quote Originally Posted by MFPTech View Post
    Hi,

    This is a brand-new machine and jams only when duplexing more than 4 copies, which means when the switch back unit is involved. Inspected the switch back unit and the duplex unit but could not find anything wrong. Any ideas, please?

    Thanks in advance!
    I ordered the ADU Clutch 2 on the bottom, 50 Z35R. Will let you know.

    Thanks!

  8. #8
    ieeeee 50+ Posts
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    Re: TA 3500i - Jam 4411

    Im currently stuck on this issue with a TA 3550ci. I spent all Friday ripping apart the switchable output. Tech support was no help. Had me chasing down a sensor that had nothing to do with it. Im heading back Monday morning with the DSU2 switch and front sub board that the switchable plugs into.


    FML. Any resolution?

  9. #9
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: TA 3500i - Jam 4411

    Quote Originally Posted by MadCityCopy View Post
    Im currently stuck on this issue with a TA 3550ci. I spent all Friday ripping apart the switchable output. Tech support was no help. Had me chasing down a sensor that had nothing to do with it. Im heading back Monday morning with the DSU2 switch and front sub board that the switchable plugs into.


    FML. Any resolution?
    The resolution was adding a spring to the solenoid arm for the switch back so it does not close the guide all the way when the solenoid is activated.

  10. #10
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    Re: TA 3500i - Jam 4411

    Quote Originally Posted by MFPTech View Post
    The resolution was adding a spring to the solenoid arm for the switch back so it does not close the guide all the way when the solenoid is activated.
    just update the machine to the latest version and change the complete conveying section (right door unit), adjust the values in sim 052 and the problem should be solved.

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