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Thread: 3500I j4711

  1. #1
    Senior Tech 250+ Posts
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    3500I j4711

    I have a 3500i with intermittant j-4711. I have not seen it jam, but the customer tells me that the paper comes out above the js-732 some times. any one else seen this.

  2. #2
    Senior Tech 250+ Posts 20gaugeO/U's Avatar
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    Re: 3500I j4711

    Check bulletin B438-2LC-0047 with your machine Serial Number. The gates will stick and hang up. Had a rash of them recently and now they are on backorder.

  3. #3
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    Re: 3500I j4711

    Did you just warranty the whole exit unit?

  4. #4
    Senior Tech 250+ Posts 20gaugeO/U's Avatar
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    Re: 3500I j4711

    It only affected the first 12 machines we ordered. The 2 gates cost around $15. After the first one happened we just ordered more and do them when the customer calls. Once you do one it's easy. Didn't bother with warranty.

  5. #5
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    Re: 3500I j4711

    Thanks

  6. #6
    Technician RobertOB's Avatar
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    Re: 3500I j4711

    Sorry to Rez this thread - But we have a 4501i in our shop for repair that is doing the same thing, but as that we are in Canada we can't find the bulletin B438-2LC-0047 that was mentioned. Could someone with access to it attach it or send it to me please?

  7. #7
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    Re: 3500I j4711

    Quote Originally Posted by RobertOB View Post
    Sorry to Rez this thread - But we have a 4501i in our shop for repair that is doing the same thing, but as that we are in Canada we can't find the bulletin B438-2LC-0047 that was mentioned. Could someone with access to it attach it or send it to me please?
    See if this worked.
    Attached Files Attached Files

  8. #8
    Senior Tech 250+ Posts ntbann's Avatar
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    Re: 3500I j4711

    I think if you order an exit unit it will have the retro parts already installed.

  9. #9
    Technician RobertOB's Avatar
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    Re: 3500I j4711

    Thank you very much. I hope this helps.

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