I have a 3500i with intermittant j-4711. I have not seen it jam, but the customer tells me that the paper comes out above the js-732 some times. any one else seen this.
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I have a 3500i with intermittant j-4711. I have not seen it jam, but the customer tells me that the paper comes out above the js-732 some times. any one else seen this.
Check bulletin B438-2LC-0047 with your machine Serial Number. The gates will stick and hang up. Had a rash of them recently and now they are on backorder.
Did you just warranty the whole exit unit?
It only affected the first 12 machines we ordered. The 2 gates cost around $15. After the first one happened we just ordered more and do them when the customer calls. Once you do one it's easy. Didn't bother with warranty.
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Sorry to Rez this thread - But we have a 4501i in our shop for repair that is doing the same thing, but as that we are in Canada we can't find the bulletin B438-2LC-0047 that was mentioned. Could someone with access to it attach it or send it to me please?
See if this worked.Originally Posted by RobertOB
I think if you order an exit unit it will have the retro parts already installed.
Thank you very much. I hope this helps.
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