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  1. #1
    Senior Tech 250+ Posts MFPTech's Avatar
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    KM3050 - Black Line when printing envelopes after Firmware upgrade

    Hi,

    After a firmware upgrade there is a black line when printing envelopes and the only way to get rid of it is to specify the paper size/type settings for the MP Tray. The customer is "pissed" because they are using the MP Tray for other media as well and they do not want to do something they did not have to do before (specifying the right size/type each time they change the media). Is there any setting to get rid of that black line please?

    Thanks in advance!


  2. #2
    Master Of The Obvious 10,000+ Posts
    KM3050 - Black Line when printing envelopes after Firmware upgrade

    blackcat4866's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    I guess they'll just have to remain pissed. It's necessary to set media setting to the correct size/type every time it's changed.

    " ... but I never had to do that before!?" You mean you never made the necessary changes. There's a difference.

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  3. #3
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    Quote Originally Posted by MFPTech View Post
    Hi,

    After a firmware upgrade there is a black line when printing envelopes and the only way to get rid of it is to specify the paper size/type settings for the MP Tray. The customer is "pissed" because they are using the MP Tray for other media as well and they do not want to do something they did not have to do before (specifying the right size/type each time they change the media). Is there any setting to get rid of that black line please?

    Thanks in advance!
    Sorry, the line in the attachment is not visible after scanning to my email, but it's in CF direction, where the arrow points. Tried on other Kyocera models and there is no line, just waiting for the opportunity to try on another machine of the same model; in the meantime hope someone might have dealt with this before. I am also not sure what causes that line, is it cause by the LEds that turn off at that timing or is it caused by something else?

    Thanks in advance!

    Attached Files Attached Files

  4. #4
    Master Of The Obvious 10,000+ Posts
    KM3050 - Black Line when printing envelopes after Firmware upgrade

    blackcat4866's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    Regardless, choosing size and type is necessary, and probably has nothing to do with firmware.

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  5. #5
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    Quote Originally Posted by blackcat4866 View Post
    Regardless, choosing size and type is necessary, and probably has nothing to do with firmware.
    I used to believe that too, but after this issue did some testing and found out that Kyocera does not care about paper size and type as long as you chose the paper source. For example, you can set the MP tray for Envelope and put Legal paper there, then you print a LT size page by selecting MP Tray and everything prints fine, no beeps, no jams! The image is going to print within the area of the paper size setting, in this example Envelope, but there shouldn't be any lines. Tested this on other Kyocera models and there are no lines.
    Btw, this is huge advantage that Kyocera has over other manufactures. Canon does not allow you to cheat the size on the MP tray because it will come up with a guide error message; Konica allows you to cheat but it will jam, whereas Kyoceras do not care about the timing between Lead to Trail edge, they will feed anything through!
    Customers do not care what is right and wrong, all they care is the least number of steps and time they waste....


  6. #6
    Field Supervisor 500+ Posts Jules Winfield's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    Teaching the customers how to use the machine as it was intended to be used by the manufacturer would save both you time and the customers time. A twenty minute key op is way better than multiple calls where you're trying to figure out undocumented shortcuts to save the customer one or two button presses.

    But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

  7. #7
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    Quote Originally Posted by Jules Winfield View Post
    Teaching the customers how to use the machine as it was intended to be used by the manufacturer would save both you time and the customers time. A twenty minute key op is way better than multiple calls where you're trying to figure out undocumented shortcuts to save the customer one or two button presses.

    Changing customers habits after 6 years of using the machine? Not an easy task ...

    Thanks anyway.


  8. #8
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    You are talking two different things here...media type and media size....the machine can detect media size when MP tray is set to auto-detect but could never detect media type. If your customer was running envelopes without programming the media type...you would probably get fuser issues down the road...as others have said "customer needs to be trained"

    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Samsung, Comptia Network+ Comptia PDI+ Certifications

  9. #9
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    Quote Originally Posted by Venom View Post
    You are talking two different things here...media type and media size....the machine can detect media size when MP tray is set to auto-detect but could never detect media type. If your customer was running envelopes without programming the media type...you would probably get fuser issues down the road...as others have said "customer needs to be trained"
    Customer "needed" to be trained, now I have to find the previous version of firmware.
    Btw, Just replaced the fuser at 400K; it was never replaced before, yet "auto" and "plain" MP tray settings. Nice marketing feature for Kyoceras!


  10. #10
    Master Of The Obvious 10,000+ Posts
    KM3050 - Black Line when printing envelopes after Firmware upgrade

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    Re: KM3050 - Black Line when printing envelopes after Firmware upgrade

    COM10 paper size is not identifiable by the size auto detection. It can only identify statement-R, letter, letter-R, folio or legal (your choice), and ledger. COM10 must be manually selected. But it sounds like you've got your solution. Congratulations. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

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