Task Alfa 3550Ci F000

**Larhal** · 10-09-2013

Hey all,

I have a task alfa 3550 ci which has a F000 fault at boot up. The manual states Main PWB board and Operation Panel PWB board.

Should I replace both or just the Main PWB. Cannot get any further into the machine without it booting up.

Any suggestions?

Thanks Larhal

**kkendric** · 10-09-2013

Before getting all wrapped up in replacing boards there are some things that you can try, reseating memory sticks, Code dimm etc. You also might clean up the connectors on these devices. The F000 error is telling you that the main PWB and the Operation Panel PWB are not talking to each other. Either one could be bad.

**Eric1968** · 10-09-2013

Maybe you can ask for assist from the Kyocera guys, before ordering expensive parts. This is a difficult one to troubleshoot.

**madas** · 10-09-2013

I had a similar model 2 weeks ago same code, unplug the HDD and see if the m/c boots up and gets a C640 error.

Clue for me was HDD clicking noise. Also I could not load F/W until HDD was unplugged.

redo F/W after replacing any parts eg HDD or PWB.

replaced HDD and all working.

madas

**blackcat4866** · 10-09-2013

I'm with madas:

1) firmware
2) reformat HDD, then firmware.
3) replace HDD, then firmware.
4) OP panel, then firmware.
5) main PWB, then firmware.

Do not replace multiple boards simultaneously or you will run into serial number conflict errors. Only one PWB, then firmware. =^..^=

**ES-OGT** · 10-09-2013

I haven't had this problem on that model yet, but any TaskAlfa that I've gotten an F000 on has always been a bad HDD.

**tonerleak** · 10-10-2013

Check simulation 031 to see if any sensors are actuated, also make sure all doors/covers are closed completely. Have had issues with right side door connector,bridge unit sensor and DU2 sensor causing this problem.

**Larhal** · 10-10-2013

Dear All,

I would check simulation 031 but cannot even get into maint mode. Locked up at welcome screen and then at fault F000.

Have already cleaned and re seated all components, connectors.

I have tried firmware but no luck.
Next step unplug hard drive and boot up, or try firmware loads.
Will do the hard drive then firmware next.

Then the boards, one at a time.

Thanks for the advice, and I will keep you informed.

Larhal

**Larhal** · 10-10-2013

Originally Posted by Larhal

Dear All,

I would check simulation 031 but cannot even get into maint mode. Locked up at welcome screen and then at fault F000.

Have already cleaned and re seated all components, connectors.

I have tried firmware but no luck.
Next step unplug hard drive and boot up, or try firmware loads.
Will do the hard drive then firmware next.

Then the boards, one at a time.

Thanks for the advice, and I will keep you informed.

Larhal

Update:

Tried unpluging the hard drive still no responce, Also tried loading firmware, still no responce Welcome screen hangs for 10 min the shows fault F000.

Going to try Main PWB next.
Larhal

**Larhal** · 10-11-2013

I have a problem. We are not Kyocera Mita authorized so I cannot download the lates frimware. We are a service group handeling mainly Ricoh which we have access to.
The firmware I have is version 3.01 and it seems to be lacking in getting this unit running correctly.

Could someone help me with the latest firmware for the Task Alfa 3550CI please.

Best Regards,

Larhal