Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 3 of 3
  1. #1
    Service Manager 1,000+ Posts
    KM6030 jam code 00


    Join Date
    Aug 2007
    Location
    Brooklyn
    Posts
    1,149
    Rep Power
    33

    Thumbs up KM6030 jam code 00

    Customer called and said kM6030 was jamming when duplexing. When I arrive there was a jam code 50 which went away and then go code 00 which refers to document processor although the display was showing jam in exit area. No jam in exit area. Unable to get rid of 00 code. Please advise. Frank/ActionPhotocopy


  2. #2
    Master Of The Obvious 10,000+ Posts
    KM6030 jam code 00

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    15,408
    Rep Power
    249

    Re: KM6030 jam code 00

    Jam J00 is a "paper remaining at power ON" jam and is not specific to a location. Any jammed paper left in the machine when powered OFF will cause a Jam J00 upon power up.

    Here are the most common (but not the only) causes of J60 jams:

    Misfeeds (Jam J60, J61, J62, J63) entering the duplex tray for face down delivery. Paper Z-folded in the duplex tray with the rear leading corner flipped. Duplex switchback roller wears more at machine rear. Rough test: Lay your 6" scale along top of the roller. If it touches the guide at rear, replace. Precise test: Using a paper ruler measure roller's circumference at rear. New: 65.3mm. Worn: 64.0mm. Replace duplex switchback roller (302FB19401).

    Misfeeds (Jam 00) won't clear. Actuator has been knocked out of vertical path switch FSW2. Install updated vertical path switches (302FB27241) and mounts (302FB07742). See SB# 7476/ 2FB-0041.

    Misfeeds (Jam J60) entering the duplex tray for face down delivery. Jam won't clear. Paper scraps left in feed switch (FSSW). Remove paper scraps from the vertical path into the duplexer.

    To get current jam information you'll need to go to U903 (... I think ...) and clear out the jam counter "Count" not "Total". If the counter hasn't been cleared since it was new, it's not going to help you to know every jam over the life of the machine. On your follow up call, print the U000 > Jam report. Now you'll know that these jams occurred since your last visit.

    Let us know what you discover. Pay attention to the little details. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 1,000+ Posts
    KM6030 jam code 00


    Join Date
    Aug 2007
    Location
    Brooklyn
    Posts
    1,149
    Rep Power
    33

    Thumbs up Re: KM6030 jam code 00

    Thanks David. I'll post results when job is completed. There were a couple of other issues on machine as well but this was most critical. Frank


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here