We've replaced 3 or 4 of these boards so far in these machines. Two boards in one machine at a customer where this 1135 replaced an 1128 machine that had no issues before with the fax. Is anyone else having issues with these fax boards?
We've replaced 3 or 4 of these boards so far in these machines. Two boards in one machine at a customer where this 1135 replaced an 1128 machine that had no issues before with the fax. Is anyone else having issues with these fax boards?
"In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
What issues exactly do you have?
boards are blowing out pretty much...either getting F378 errors or doesn't recognize the fax at all....tech support suggested removing fax, loading FW, installing fax, reloading FW when we got the F378...did that yesterday for one...hung up while trying to load fax FW....then just swapped it out and brought to the shop and put in another machine to try to load FW again...finally loaded and then just didn't recognize the fax...
"In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
We had a couple go bad also. If you ask Kyocera they will tell you that you ae the only one in the world having the problem.
This week i saw what you were saying about these. In my case it was on FS-3140MFP+, brand new fax board arrived and when i installed it F378 pops. Machine tries to start and after a minute of loading freeze the error pops. I will update when i get some conclusions.
We had had one machine that has gone through 3 fax boards in a week. We didn't want to install the fourth until we talk to Kyocera. The help desk said this was a strange one and "they have never heard of this problem before". The guy said that it sounds like something is taking out the modem and we should have the phone line checked. I told him the customer has a brother fax they used when the 1135 went down, and we have an 1128 as a loaner, been there for 2 days, without an issue. Also, there is another 1135 about 100 miles away witht he same issue. Has anyone found an answer for this? I find it hard to believe it's a phone line issue with the distance between them all.
If at first you don't succeed, redefine success
Is the modem/phone line a single dedicated phone line or does it have a broadband carrier ?
If it's a dual band line make sure you have a broadband-phone line filter in situ.
Connect the fax line from the MFP into the phone side of the line filter.
Redo you service mode line attenuation settings for the line filter impedence.
Is it service mode U651 = -13 in this model ? Try setting it to around -10.
HTH..
Inauguration to the "AI cancel-culture" fraternity 1997...
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It's single line dedicated fax.
If at first you don't succeed, redefine success
Is the fax line coiled around any high power switching gear leads, like industrial motors,fans, compressors?
This will cause induction sperry/transients on the fax line and possibly blow the fax board.
Inauguration to the "AI cancel-culture" fraternity 1997...
•••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••
I don't think so, I know it is around some power lines. I'll check the next time I'm around there.
If at first you don't succeed, redefine success
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