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  1. #1
    Field Supervisor 500+ Posts Geo's Avatar
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    Danger with Firmware release "8"

    Updated the firmware to version 8 from 7 on three boxes, two 8000 and one 6500. After the update one 8000 and the 6500 started giving me background, ghosting and toner spewing after a total of 5-6 hundred clicks. The first copy is OK then they become progressively worse....after 30 or so pages background and ghosting becomes very pronounced . Rolled back the firmware to 7 and all image quality problems disappeared.
    Anybody else have similar experience?

  2. #2
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    Re: Danger with Firmware release "8"

    We did one 6500 so far. And a couple or 4500s No issues yet.

  3. #3
    Master Of The Obvious 10,000+ Posts
    Danger with  Firmware release "8"

    blackcat4866's Avatar
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    Re: Danger with Firmware release "8"

    Thanks Geo. I've become a little lax in keeping firmware updated, but in my defense firmware has created dozens of service calls. I remember a specific two or three versions of CS-5050 firmware that resulted in fax errors. It was only luck that our in-house machine wouldn't fax at all after the firmware update, and the office girls didn't hesitate to point out the connection. A quick firmware downgrade resolved a good dozen machines. From then on, I try out firmware upgrades on in-house machines first. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Service Manager 1,000+ Posts
    Danger with  Firmware release "8"

    habik's Avatar
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    Thanks for that Geo


    Sent from my iDon't believe in marketing device using Tapatalk
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

  5. #5
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: Danger with Firmware release "8"

    Normally I would wait a good month after a release before doing a firmware update.......BUT , this version was supposed to address the dreaded F0248 and help control dusting (Ha-Ha). So, I took a chance and installed it on some problem schools, as we are getting ready for the first day of classes. On the 5500 and below . the firmware seems to be working and will have to chance it....No time to roll back to 7.

  6. #6
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    Re: Danger with Firmware release "8"

    Yes we also put the firmware on 2 4500i that had the 248 code. Put firmware on and those zillow files printed.

  7. #7
    Field Supervisor 500+ Posts Geo's Avatar
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    Re: Danger with Firmware release "8"

    A quick update....Seems that the firmware MAY work on the 6500/8000 with low PM kit counts , under 200K . The units that gave us problems had MK above 400K. Just went to two 6500 ..The one with 200K seems to be OK, the box that has 425K ...background and ghosting....Going back to ver 7 for now

  8. #8
    Master Of The Obvious 10,000+ Posts
    Danger with  Firmware release "8"

    blackcat4866's Avatar
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    Re: Danger with Firmware release "8"

    Quote Originally Posted by Tonerkiller View Post
    Yes we also put the firmware on 2 4500i that had the 248 code. Put firmware on and those zillow files printed.
    Is this a successful fix for Zillow files erroring with cf248?
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Owner/Service Manager 1,000+ Posts
    Danger with  Firmware release "8"

    tmaged's Avatar
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    Re: Danger with Firmware release "8"

    Quote Originally Posted by blackcat4866 View Post
    Is this a successful fix for Zillow files erroring with cf248?
    Yes sir. I had one last week, unplugged the network cable, updated firmware & plugged the network cable back in.
    The offending job printed after the update without deleting it from the queue.
    Hope that helps !
    -Tony


    www.dtios.com
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  10. #10
    Master Of The Obvious 10,000+ Posts
    Danger with  Firmware release "8"

    blackcat4866's Avatar
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    Re: Danger with Firmware release "8"

    Quote Originally Posted by tmaged View Post
    Yes sir. I had one last week, unplugged the network cable, updated firmware & plugged the network cable back in.
    The offending job printed after the update without deleting it from the queue.
    Thanks Tony. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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